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- W3089976008 abstract "This study examined the effect of service employees’ resilience on deep acting in the job demands–resources model (JD-R model). It set and verified person–job fit and work engagement as double-mediation factors between service employees’ resilience and deep acting. To accomplish this, surveys targeting service employees working in the retail finance industry in Korea were administered. The analysis showed that resilience significantly increased person–job fit, and person–job fit improved work engagement. Additionally, it showed that work engagement improved deep acting. With regard to the double-mediation effect, the direct effect of resilience on deep acting was not statistically significant, but the double-mediation effect through person–job fit and work engagement was significant. In other words, person–job fit and work engagement fully mediated the relationship between resilience and deep acting. Additionally, person–job fit alone did not mediate the relationship between resilience and deep acting, but the independent mediation effect of work engagement was significant." @default.
- W3089976008 created "2020-10-08" @default.
- W3089976008 creator A5052157617 @default.
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- W3089976008 date "2020-10-01" @default.
- W3089976008 modified "2023-10-12" @default.
- W3089976008 title "The Effects of Service Employee Resilience on Emotional Labor: Double-Mediation of Person–Job Fit and Work Engagement" @default.
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- W3089976008 doi "https://doi.org/10.3390/ijerph17197198" @default.
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- W3089976008 hasPublicationYear "2020" @default.
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