Matches in SemOpenAlex for { <https://semopenalex.org/work/W3092787008> ?p ?o ?g. }
- W3092787008 endingPage "102322" @default.
- W3092787008 startingPage "102322" @default.
- W3092787008 abstract "Service recovery studies have claimed fairness wisdom by investigating the influence of justice on shaping attitude and behavior in the service recovery process. Considering product recall as special service recovery, this inductive study presents a conceptual model connecting justice to loyalty through trust. By using structural equation modeling to analyze a survey of 469 consumers involved in automotive product recall in China, we examine inductively the effects of distributive, procedural, and interactional justice on the trust and loyalty of consumers in the recall process. Distributive and procedural justice positively affects cognitive trust, whereby interactional justice positively affects affective trust, and cognitive trust can exert positive impact on affective trust. Furthermore, we detect that both cognitive and affective bases of trust affect attitudinal loyalty, whereas affective trust merely affects attitudinal loyalty. The effects of attitudinal loyalty on behavioral loyalty are examined." @default.
- W3092787008 created "2020-10-22" @default.
- W3092787008 creator A5036452118 @default.
- W3092787008 creator A5070999450 @default.
- W3092787008 creator A5073166769 @default.
- W3092787008 date "2021-01-01" @default.
- W3092787008 modified "2023-10-15" @default.
- W3092787008 title "How trust mediate the effects of perceived justice on loyalty: A study in the context of automotive recall in China" @default.
- W3092787008 cites W1484772704 @default.
- W3092787008 cites W1555169240 @default.
- W3092787008 cites W1575916924 @default.
- W3092787008 cites W1953364642 @default.
- W3092787008 cites W1963791466 @default.
- W3092787008 cites W1963804871 @default.
- W3092787008 cites W1968399593 @default.
- W3092787008 cites W1976016626 @default.
- W3092787008 cites W1982980293 @default.
- W3092787008 cites W1984045333 @default.
- W3092787008 cites W1999440745 @default.
- W3092787008 cites W2003988368 @default.
- W3092787008 cites W2008558838 @default.
- W3092787008 cites W2009747986 @default.
- W3092787008 cites W2010225706 @default.
- W3092787008 cites W2013055446 @default.
- W3092787008 cites W2025705616 @default.
- W3092787008 cites W2031464770 @default.
- W3092787008 cites W2032645755 @default.
- W3092787008 cites W2040797983 @default.
- W3092787008 cites W2052734753 @default.
- W3092787008 cites W2059075194 @default.
- W3092787008 cites W2064807341 @default.
- W3092787008 cites W2086257849 @default.
- W3092787008 cites W2089014577 @default.
- W3092787008 cites W2096320953 @default.
- W3092787008 cites W2110616260 @default.
- W3092787008 cites W2113076958 @default.
- W3092787008 cites W2115612291 @default.
- W3092787008 cites W2121413265 @default.
- W3092787008 cites W2132007293 @default.
- W3092787008 cites W2132784458 @default.
- W3092787008 cites W2136407476 @default.
- W3092787008 cites W2145846344 @default.
- W3092787008 cites W2146703087 @default.
- W3092787008 cites W2150908140 @default.
- W3092787008 cites W2161248053 @default.
- W3092787008 cites W2165049547 @default.
- W3092787008 cites W2170238766 @default.
- W3092787008 cites W2173525519 @default.
- W3092787008 cites W2192338690 @default.
- W3092787008 cites W2259522962 @default.
- W3092787008 cites W2276673679 @default.
- W3092787008 cites W2302023620 @default.
- W3092787008 cites W2423626861 @default.
- W3092787008 cites W2581312571 @default.
- W3092787008 cites W2591986789 @default.
- W3092787008 cites W2735532137 @default.
- W3092787008 cites W2737245664 @default.
- W3092787008 cites W2742896955 @default.
- W3092787008 cites W2772820199 @default.
- W3092787008 cites W2887770868 @default.
- W3092787008 cites W2905852549 @default.
- W3092787008 cites W2942819512 @default.
- W3092787008 cites W2944716622 @default.
- W3092787008 cites W2986090876 @default.
- W3092787008 cites W2986862617 @default.
- W3092787008 cites W3005281253 @default.
- W3092787008 cites W3082693176 @default.
- W3092787008 cites W3121277531 @default.
- W3092787008 cites W3123350047 @default.
- W3092787008 cites W4230042836 @default.
- W3092787008 cites W4231536446 @default.
- W3092787008 cites W4240915221 @default.
- W3092787008 cites W4244286381 @default.
- W3092787008 cites W570226433 @default.
- W3092787008 doi "https://doi.org/10.1016/j.jretconser.2020.102322" @default.
- W3092787008 hasPublicationYear "2021" @default.
- W3092787008 type Work @default.
- W3092787008 sameAs 3092787008 @default.
- W3092787008 citedByCount "14" @default.
- W3092787008 countsByYear W30927870082022 @default.
- W3092787008 countsByYear W30927870082023 @default.
- W3092787008 crossrefType "journal-article" @default.
- W3092787008 hasAuthorship W3092787008A5036452118 @default.
- W3092787008 hasAuthorship W3092787008A5070999450 @default.
- W3092787008 hasAuthorship W3092787008A5073166769 @default.
- W3092787008 hasConcept C100660578 @default.
- W3092787008 hasConcept C119857082 @default.
- W3092787008 hasConcept C127413603 @default.
- W3092787008 hasConcept C13606891 @default.
- W3092787008 hasConcept C139621336 @default.
- W3092787008 hasConcept C140781008 @default.
- W3092787008 hasConcept C144133560 @default.
- W3092787008 hasConcept C146978453 @default.
- W3092787008 hasConcept C151730666 @default.
- W3092787008 hasConcept C15744967 @default.
- W3092787008 hasConcept C162853370 @default.
- W3092787008 hasConcept C169760540 @default.
- W3092787008 hasConcept C169900460 @default.