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- W3095091621 abstract "Group chat allows multiple people in a remote setup to collaborate. As there can be many participants in a single chat conversation, it may be difficult for members of a group to keep up and stay grounded during the long stream of conversation generated by the participants. We conducted a need-finding study where we asked participants to work on various collaborative tasks in real-time chat software to learn about issues and behavioral patterns in a group chat conversation at a scale of five to ten people. We present the challenges in keeping up with messages, wasting effort due to a lack of cotemporality, and how challenges vary with the nature of collaborative tasks. We suggest a few design interventions that can address these challenges in chat software through temporal and spatial design changes." @default.
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- W3095091621 date "2020-10-17" @default.
- W3095091621 modified "2023-10-01" @default.
- W3095091621 title "Understanding the Challenges of Online Group Chat for Productive Discourse at Scale" @default.
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- W3095091621 doi "https://doi.org/10.1145/3406865.3418335" @default.
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