Matches in SemOpenAlex for { <https://semopenalex.org/work/W3096922408> ?p ?o ?g. }
Showing items 1 to 63 of
63
with 100 items per page.
- W3096922408 abstract "This study aims to determine customer satisfaction and trust both directly and partially to customer loyalty using JNE's freight forwarding service in Palu City. The independent variables in this study are satisfaction and trust. While the dependent variable is customer loyalty. The method used in this research is descriptive descriptive method. This type of research is descriptive causal. Empty sample of 75 respondents with purposive sampling sampling technique. Data analysis method used in this study is multiple linear regression using spss 21. The results of this study indicate that there is a significant relationship to customer loyalty by using JNE freight services in Palu City. partially satisfaction and significant loyalty to customer loyalty using JNE freight forwarding services in Palu City. Penelitian ini bertujuan untuk mengetahui pengaruh kepuasan dan kepercayaan pelanggan baik secara serempak maupun parsialterhadap loyalitas pelanggan menggunakan jasa pengiriman barang JNE Kota Palu.Variabel independen yang digunakan dalam penelitian ini adalah kepuasan dan kepercayaan.Sedangkan variabel dependen adalah loyalitas pelanggan.Metode yang digunakan dalam penelitian ini adalah metode deskriptif kuantitatif.Jenis penelitian yang dilakukan adalah deskriptif kausal. Sampel berjumlah 75 responden dengan teknik pengambilan sampel purposive sampling. Metodeanalisis data yang digunakan dalam penelitian ini adalah metode analisisregresilinear berganda dengan menggunakan spss 21. Hasil penelitian ini menunjukkan bahwa secara simultan kepuasan dan kepercayaan berpengaruh signifikan terhadap loyalitas pelanggan menggunakan jasa pengiriman barang JNE di Kota Palu. secara parsial kepuasan dan kepercayaan berpengaruh signifikan terhadap loyalitas pelanggan menggunakan jasa pengiriman barang JNE di Kota Palu." @default.
- W3096922408 created "2020-11-09" @default.
- W3096922408 creator A5032780600 @default.
- W3096922408 creator A5057852122 @default.
- W3096922408 creator A5089735973 @default.
- W3096922408 date "2020-08-18" @default.
- W3096922408 modified "2023-10-18" @default.
- W3096922408 title "PENGARUH KEPUASAN DAN KEPERCAYAAN TERHADAP LOYALITAS PELANGGAN JASA PENGIRIMAN BARANG JNE DI KOTA PALU" @default.
- W3096922408 doi "https://doi.org/10.22487/jimut.v5i2.149" @default.
- W3096922408 hasPublicationYear "2020" @default.
- W3096922408 type Work @default.
- W3096922408 sameAs 3096922408 @default.
- W3096922408 citedByCount "0" @default.
- W3096922408 crossrefType "journal-article" @default.
- W3096922408 hasAuthorship W3096922408A5032780600 @default.
- W3096922408 hasAuthorship W3096922408A5057852122 @default.
- W3096922408 hasAuthorship W3096922408A5089735973 @default.
- W3096922408 hasBestOaLocation W30969224081 @default.
- W3096922408 hasConcept C100363876 @default.
- W3096922408 hasConcept C112698675 @default.
- W3096922408 hasConcept C140781008 @default.
- W3096922408 hasConcept C144024400 @default.
- W3096922408 hasConcept C144133560 @default.
- W3096922408 hasConcept C146897074 @default.
- W3096922408 hasConcept C149923435 @default.
- W3096922408 hasConcept C15744967 @default.
- W3096922408 hasConcept C162853370 @default.
- W3096922408 hasConcept C178550888 @default.
- W3096922408 hasConcept C191511416 @default.
- W3096922408 hasConcept C2779709291 @default.
- W3096922408 hasConcept C2780378061 @default.
- W3096922408 hasConcept C2908647359 @default.
- W3096922408 hasConceptScore W3096922408C100363876 @default.
- W3096922408 hasConceptScore W3096922408C112698675 @default.
- W3096922408 hasConceptScore W3096922408C140781008 @default.
- W3096922408 hasConceptScore W3096922408C144024400 @default.
- W3096922408 hasConceptScore W3096922408C144133560 @default.
- W3096922408 hasConceptScore W3096922408C146897074 @default.
- W3096922408 hasConceptScore W3096922408C149923435 @default.
- W3096922408 hasConceptScore W3096922408C15744967 @default.
- W3096922408 hasConceptScore W3096922408C162853370 @default.
- W3096922408 hasConceptScore W3096922408C178550888 @default.
- W3096922408 hasConceptScore W3096922408C191511416 @default.
- W3096922408 hasConceptScore W3096922408C2779709291 @default.
- W3096922408 hasConceptScore W3096922408C2780378061 @default.
- W3096922408 hasConceptScore W3096922408C2908647359 @default.
- W3096922408 hasLocation W30969224081 @default.
- W3096922408 hasOpenAccess W3096922408 @default.
- W3096922408 hasPrimaryLocation W30969224081 @default.
- W3096922408 hasRelatedWork W10788729 @default.
- W3096922408 hasRelatedWork W11105128 @default.
- W3096922408 hasRelatedWork W13258458 @default.
- W3096922408 hasRelatedWork W1359923 @default.
- W3096922408 hasRelatedWork W15546288 @default.
- W3096922408 hasRelatedWork W3428213 @default.
- W3096922408 hasRelatedWork W3866487 @default.
- W3096922408 hasRelatedWork W652088 @default.
- W3096922408 hasRelatedWork W20235910 @default.
- W3096922408 hasRelatedWork W9027057 @default.
- W3096922408 isParatext "false" @default.
- W3096922408 isRetracted "false" @default.
- W3096922408 magId "3096922408" @default.
- W3096922408 workType "article" @default.