Matches in SemOpenAlex for { <https://semopenalex.org/work/W3100625134> ?p ?o ?g. }
Showing items 1 to 100 of
100
with 100 items per page.
- W3100625134 endingPage "102757" @default.
- W3100625134 startingPage "102757" @default.
- W3100625134 abstract "Abstract Self-service technology (SST) has been increasingly integrated into today’s service industry. The ability to understand how customers perceive SST and improve its quality is therefore important for both researchers and practitioners. Applying the Quality Function Deployment (QFD) methodology, this research established an SST House of Quality (HoQ) structure for restaurants by synthesizing the inputs of consumers and restaurant industry experts, the managers. This HoQ presents a relationship matrix that allows restaurants to assess SST attributes in relation to SST technical design specificities in a measurable way. Such a relationship matrix can assist in designing restaurant SST to deliver better service and customer experiences. This research thus provides an illustration of how the QFD method can be a useful tool in SST service design in restaurants." @default.
- W3100625134 created "2020-11-23" @default.
- W3100625134 creator A5024905243 @default.
- W3100625134 creator A5027684507 @default.
- W3100625134 creator A5064609372 @default.
- W3100625134 date "2021-01-01" @default.
- W3100625134 modified "2023-09-29" @default.
- W3100625134 title "Self-service technology kiosk design for restaurants: An QFD application" @default.
- W3100625134 cites W1544073738 @default.
- W3100625134 cites W1584285484 @default.
- W3100625134 cites W1808257805 @default.
- W3100625134 cites W1971052900 @default.
- W3100625134 cites W1971410477 @default.
- W3100625134 cites W1974866703 @default.
- W3100625134 cites W1986811282 @default.
- W3100625134 cites W1987136092 @default.
- W3100625134 cites W2002048622 @default.
- W3100625134 cites W2017457019 @default.
- W3100625134 cites W2029483732 @default.
- W3100625134 cites W2042539525 @default.
- W3100625134 cites W2046669440 @default.
- W3100625134 cites W2054140457 @default.
- W3100625134 cites W2054295614 @default.
- W3100625134 cites W2057215304 @default.
- W3100625134 cites W2074144171 @default.
- W3100625134 cites W2087676477 @default.
- W3100625134 cites W2091583710 @default.
- W3100625134 cites W2093464038 @default.
- W3100625134 cites W2104709233 @default.
- W3100625134 cites W2118630557 @default.
- W3100625134 cites W2121213713 @default.
- W3100625134 cites W2126302787 @default.
- W3100625134 cites W2126493218 @default.
- W3100625134 cites W2137872373 @default.
- W3100625134 cites W2141708418 @default.
- W3100625134 cites W2150563888 @default.
- W3100625134 cites W2154886019 @default.
- W3100625134 cites W2170691170 @default.
- W3100625134 cites W2263366836 @default.
- W3100625134 cites W2340126909 @default.
- W3100625134 cites W2346454463 @default.
- W3100625134 cites W2470166980 @default.
- W3100625134 cites W2528990867 @default.
- W3100625134 cites W2749695106 @default.
- W3100625134 cites W2793210730 @default.
- W3100625134 cites W2914269486 @default.
- W3100625134 cites W2929829497 @default.
- W3100625134 cites W2946919823 @default.
- W3100625134 cites W4240969601 @default.
- W3100625134 cites W92833329 @default.
- W3100625134 doi "https://doi.org/10.1016/j.ijhm.2020.102757" @default.
- W3100625134 hasPublicationYear "2021" @default.
- W3100625134 type Work @default.
- W3100625134 sameAs 3100625134 @default.
- W3100625134 citedByCount "28" @default.
- W3100625134 countsByYear W31006251342021 @default.
- W3100625134 countsByYear W31006251342022 @default.
- W3100625134 countsByYear W31006251342023 @default.
- W3100625134 crossrefType "journal-article" @default.
- W3100625134 hasAuthorship W3100625134A5024905243 @default.
- W3100625134 hasAuthorship W3100625134A5027684507 @default.
- W3100625134 hasAuthorship W3100625134A5064609372 @default.
- W3100625134 hasConcept C112698675 @default.
- W3100625134 hasConcept C116865082 @default.
- W3100625134 hasConcept C136764020 @default.
- W3100625134 hasConcept C144133560 @default.
- W3100625134 hasConcept C162853370 @default.
- W3100625134 hasConcept C19351080 @default.
- W3100625134 hasConcept C2780378061 @default.
- W3100625134 hasConcept C41008148 @default.
- W3100625134 hasConcept C86992474 @default.
- W3100625134 hasConceptScore W3100625134C112698675 @default.
- W3100625134 hasConceptScore W3100625134C116865082 @default.
- W3100625134 hasConceptScore W3100625134C136764020 @default.
- W3100625134 hasConceptScore W3100625134C144133560 @default.
- W3100625134 hasConceptScore W3100625134C162853370 @default.
- W3100625134 hasConceptScore W3100625134C19351080 @default.
- W3100625134 hasConceptScore W3100625134C2780378061 @default.
- W3100625134 hasConceptScore W3100625134C41008148 @default.
- W3100625134 hasConceptScore W3100625134C86992474 @default.
- W3100625134 hasLocation W31006251341 @default.
- W3100625134 hasOpenAccess W3100625134 @default.
- W3100625134 hasPrimaryLocation W31006251341 @default.
- W3100625134 hasRelatedWork W1979439403 @default.
- W3100625134 hasRelatedWork W2010636166 @default.
- W3100625134 hasRelatedWork W2030995151 @default.
- W3100625134 hasRelatedWork W2055436606 @default.
- W3100625134 hasRelatedWork W2089544520 @default.
- W3100625134 hasRelatedWork W2795433734 @default.
- W3100625134 hasRelatedWork W3124907811 @default.
- W3100625134 hasRelatedWork W322915960 @default.
- W3100625134 hasRelatedWork W4246909570 @default.
- W3100625134 hasRelatedWork W2345869089 @default.
- W3100625134 hasVolume "92" @default.
- W3100625134 isParatext "false" @default.
- W3100625134 isRetracted "false" @default.
- W3100625134 magId "3100625134" @default.
- W3100625134 workType "article" @default.