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- W3105242014 abstract "Purpose:A widespread narrative is that consumers are empowered, a condition attained from technology. Empirical results have been mixed. Despite a growing interest in consumer power, service domina ..." @default.
- W3105242014 created "2020-11-23" @default.
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- W3105242014 date "2019-01-01" @default.
- W3105242014 modified "2023-09-26" @default.
- W3105242014 title "When is your call important to us" @default.
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