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• W3115016783 abstract "The main purpose of this study was to examine the effects of high performance work systems (HPWS) on higher education institutions performance in Sultanate of Oman. An attempt was made to study whether performance work systems are not limited to staffing, training, involvement, performance, communication and caring practices influence employee's performance. The study also examined the effects of mediator variables namely, concern for customers and service performance on institutional performance. 530 participants were selected using a stratified sampling technique. The sample was selected from among general managers, assistant general managers or those in authority from the selected institution. Confirmatory Factor Analysis (CFA) was used to test and confirm whether the extracted factors fulfilled the psychometric properties and empirically could be considered as meaningful factors. Structural Equation Modelling (SEM) was used to test the complex relationship between HPWS and institutional performance. The results showed a direct relationship between HPWS and institutional performance and indirect relationship via concerns for employees and service performance." @default.
• W3115016783 created "2021-01-05" @default.
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• W3115016783 date "2020-12-31" @default.
• W3115016783 modified "2023-09-26" @default.
• W3115016783 title "Mediation Effects of Service Performance and Concerns of Customers on High Performance Work Systems and Institutional Performance in Higher Education Institutes" @default.
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• W3115016783 doi "https://doi.org/10.52634/mier/2020/v10/i2/1336" @default.
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