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- W3115382246 abstract "This research will assess customer satisfaction with after-sale services for customers who use interior design services in Jakarta. This type of study is qualitative descriptive with survey data collection techniques—the data survey collected by cross-sectional. The data collection method uses a questionnaire distributed to 100 customers who used interior design services in Jakarta. The analytic approach used is Importance-Performance Analysis (IPA). The results of the research have successfully identified customer satisfaction with the after-sales service. There are 6 out of 20 attributes perceived as unsatisfied customers, while other attributes are perceived to be moderately satisfied and satisfied by interior design service customers in Jakarta." @default.
- W3115382246 created "2021-01-05" @default.
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- W3115382246 date "2020-06-28" @default.
- W3115382246 modified "2023-09-23" @default.
- W3115382246 title "After-sales service to increase customer satisfaction: application of importance performance analysis method" @default.
- W3115382246 doi "https://doi.org/10.22437/jbsmr.v3i2.9698" @default.
- W3115382246 hasPublicationYear "2020" @default.
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