Matches in SemOpenAlex for { <https://semopenalex.org/work/W3119368925> ?p ?o ?g. }
Showing items 1 to 71 of
71
with 100 items per page.
- W3119368925 abstract "Agile methods have considerably transformed project management. The purpose of this study is to analyze the impact of agile (as compared to plan-driven) methods on customer satisfaction in the context of knowledge-intensive business services.,This study uses a survey examining the experiences of 361 customers with different outsourced software projects in Switzerland and a regression-based model to test the hypotheses.,The findings show that agile approaches can lead to higher customer satisfaction than plan-driven approaches, but the impact size is not as substantial as expected. The effect does not depend on the number of specification changes.,Managers must be aware that merely switching from a plan driven to an agile approach will not lead to substantial improvement in customer satisfaction. Satisfaction with the process is a more important driver of overall customer satisfaction than satisfaction with the service outcome. Thus, providers of knowledge-intensive services should train their employees in recognizing the importance of the cooperation process.,So far, the positive impact of agile methods is often only based on anecdotal evidence as well as on surveys examining the supplier perspective. This study provides support for the positive impact of agile methods on customer satisfaction, an important response variable from a marketing perspective, which has not been examined before in the context considered here." @default.
- W3119368925 created "2021-01-18" @default.
- W3119368925 creator A5026819046 @default.
- W3119368925 creator A5068157175 @default.
- W3119368925 date "2021-01-11" @default.
- W3119368925 modified "2023-10-17" @default.
- W3119368925 title "Customer satisfaction with business services: is agile better?" @default.
- W3119368925 doi "https://doi.org/10.1108/jbim-04-2020-0221" @default.
- W3119368925 hasPublicationYear "2021" @default.
- W3119368925 type Work @default.
- W3119368925 sameAs 3119368925 @default.
- W3119368925 citedByCount "3" @default.
- W3119368925 countsByYear W31193689252021 @default.
- W3119368925 crossrefType "journal-article" @default.
- W3119368925 hasAuthorship W3119368925A5026819046 @default.
- W3119368925 hasAuthorship W3119368925A5068157175 @default.
- W3119368925 hasConcept C115903868 @default.
- W3119368925 hasConcept C140781008 @default.
- W3119368925 hasConcept C14185376 @default.
- W3119368925 hasConcept C144133560 @default.
- W3119368925 hasConcept C151730666 @default.
- W3119368925 hasConcept C162853370 @default.
- W3119368925 hasConcept C191511416 @default.
- W3119368925 hasConcept C195094911 @default.
- W3119368925 hasConcept C2779343474 @default.
- W3119368925 hasConcept C2780378061 @default.
- W3119368925 hasConcept C31367271 @default.
- W3119368925 hasConcept C41008148 @default.
- W3119368925 hasConcept C56739046 @default.
- W3119368925 hasConcept C86803240 @default.
- W3119368925 hasConceptScore W3119368925C115903868 @default.
- W3119368925 hasConceptScore W3119368925C140781008 @default.
- W3119368925 hasConceptScore W3119368925C14185376 @default.
- W3119368925 hasConceptScore W3119368925C144133560 @default.
- W3119368925 hasConceptScore W3119368925C151730666 @default.
- W3119368925 hasConceptScore W3119368925C162853370 @default.
- W3119368925 hasConceptScore W3119368925C191511416 @default.
- W3119368925 hasConceptScore W3119368925C195094911 @default.
- W3119368925 hasConceptScore W3119368925C2779343474 @default.
- W3119368925 hasConceptScore W3119368925C2780378061 @default.
- W3119368925 hasConceptScore W3119368925C31367271 @default.
- W3119368925 hasConceptScore W3119368925C41008148 @default.
- W3119368925 hasConceptScore W3119368925C56739046 @default.
- W3119368925 hasConceptScore W3119368925C86803240 @default.
- W3119368925 hasLocation W31193689251 @default.
- W3119368925 hasOpenAccess W3119368925 @default.
- W3119368925 hasPrimaryLocation W31193689251 @default.
- W3119368925 hasRelatedWork W1581876512 @default.
- W3119368925 hasRelatedWork W1600286426 @default.
- W3119368925 hasRelatedWork W167067436 @default.
- W3119368925 hasRelatedWork W1929459859 @default.
- W3119368925 hasRelatedWork W1933783136 @default.
- W3119368925 hasRelatedWork W1966762636 @default.
- W3119368925 hasRelatedWork W1969229895 @default.
- W3119368925 hasRelatedWork W1992244881 @default.
- W3119368925 hasRelatedWork W2050603659 @default.
- W3119368925 hasRelatedWork W2073507012 @default.
- W3119368925 hasRelatedWork W2077056303 @default.
- W3119368925 hasRelatedWork W2080034054 @default.
- W3119368925 hasRelatedWork W2564236204 @default.
- W3119368925 hasRelatedWork W2594107815 @default.
- W3119368925 hasRelatedWork W2784879449 @default.
- W3119368925 hasRelatedWork W2890392715 @default.
- W3119368925 hasRelatedWork W2918662676 @default.
- W3119368925 hasRelatedWork W3123068681 @default.
- W3119368925 hasRelatedWork W55242009 @default.
- W3119368925 hasRelatedWork W634167675 @default.
- W3119368925 isParatext "false" @default.
- W3119368925 isRetracted "false" @default.
- W3119368925 magId "3119368925" @default.
- W3119368925 workType "article" @default.