Matches in SemOpenAlex for { <https://semopenalex.org/work/W3120099397> ?p ?o ?g. }
- W3120099397 abstract "Chatbots systems, despite their popularity in today's HCI and CSCW research, fall short for one of the two reasons: 1) many of the systems use a rule-based dialog flow, thus they can only respond to a limited number of pre-defined inputs with pre-scripted responses; or 2) they are designed with a focus on single-user scenarios, thus it is unclear how these systems may affect other users or the community. In this paper, we develop a generalizable chatbot architecture (CASS) to provide social support for community members in an online health community. The CASS architecture is based on advanced neural network algorithms, thus it can handle new inputs from users and generate a variety of responses to them. CASS is also generalizable as it can be easily migrate to other online communities. With a follow-up field experiment, CASS is proven useful in supporting individual members who seek emotional support. Our work also contributes to fill the research gap on how a chatbot may influence the whole community's engagement." @default.
- W3120099397 created "2021-01-18" @default.
- W3120099397 creator A5006968418 @default.
- W3120099397 creator A5006980420 @default.
- W3120099397 creator A5013118329 @default.
- W3120099397 creator A5019663384 @default.
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- W3120099397 creator A5081718999 @default.
- W3120099397 date "2021-01-04" @default.
- W3120099397 modified "2023-09-27" @default.
- W3120099397 title "CASS: Towards Building a Social-Support Chatbot for Online Health Community." @default.
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