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- W3123274920 abstract "Open innovation and the integration of external sources have become increasingly important for the automotive industry. Users and customers possessing needs and problems are major sources for innovative ideas. The idea generation can be supported by the use of specific methods and instruments. This study investigates internal and external sources of innovative ideas and the use of voice-of-customer (VoC) methods in the German automotive industry. A special focus is on the lead user method which involves users who are ahead of the market making them attractive sources for innovative ideas. The findings show that easy to use VoC methods are mostly used to gather customer wants and needs. Nevertheless, more complex methods such as the lead user method proved advantageous with regard to the quality and quantity of innovative ideas. Because negative aspects became less important with increasing usage frequency, their usage should be encouraged." @default.
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- W3123274920 date "2014-01-01" @default.
- W3123274920 modified "2023-10-01" @default.
- W3123274920 title "Customer Integration and Voice-of-Customer Methods in the German Automotive Industry" @default.
- W3123274920 hasPublicationYear "2014" @default.
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