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• W3124358492 abstract "Public sector reforms often focus on high impact agencies to restore trust in government and in public administration. Using an in-person survey on citizens' attitudes toward public services, we test what public agencies contribute to citizens' general image of government. We show that general measures of satisfaction with the functioning of public services contain more than just an evaluation of bureaucratic encounters; political factors influence this assessment. Specific evaluations of service quality can differ substantially from attitudes toward public services at large. Therefore, low trust in government, a negative attitude toward public administration at large, and a positive image of many specific public services may coexist." @default.
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• W3124358492 date "2005-12-21" @default.
• W3124358492 modified "2023-09-28" @default.
• W3124358492 title "‘Deep impact for high impact agencies?' Assessing the role of bureaucratic encounters in evaluations of government" @default.
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• W3124358492 doi "https://doi.org/10.1080/15309576.2005.11051846" @default.
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