FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W3124654059> ?p ?o ?g. }

• W3124654059 endingPage "39" @default.
• W3124654059 startingPage "39" @default.
• W3124654059 abstract "This paper investigates the main elements that can influence customer satisfaction in tourist services, with specific reference to tourism industry. The importance of this topic resides in the fact that tourists’ positive experiences of service, products, and other resources provided by tourism destinations can produce customer retention as well as positive word-of-mouth. Indeed, satisfaction with travel experiences contributes to destination loyalty. The degree of tourists’ loyalty to a destination is reflected in their intentions to revisit the destination and in their recommendations to others. Thus, information about tourists’ loyalty is important to destination marketers and managers in order to sustain destination attractiveness. Although predominant literature has adopted a demand-side perspective, this paper analyses tourist satisfaction according to an overlapping perspective that contemplates both the demand and the offer side where this latter, in the wider meaning, also includes the systemic perspective. More precisely, this paper aims to identify the principle competitive strategies that the variety of stakeholders, cooperating together in a destination, has to implement in order to increase tourist satisfaction and loyalty. Indeed, the point of view of this paper is to understand how destination attributes and services affect the tourist satisfaction. In order to study the link between destination attributes and tourist satisfaction, the paper collects cross-sectional data via questionnaire, from May 2012 to May 2013. The adopted approach allows to individuate the factors that can influence tourist satisfaction, their (positive or negative) direction and their magnitude. This paper uses 14 tourist satisfaction indicators in order to measure the global satisfaction. Furthermore, this study allows to identify the current strengths and weaknesses of the tourist offer. In particular, the study paid attention to the phase of service delivery since it is the time when customer satisfaction is generated. From this study, it comes out that tourist satisfaction depends on a complex process where the role of each actor is fundamental and it must be in tune with all the other ones. Findings show that tourists visiting Naples are not completely satisfied, supporting that Naples has not a clear destination image." @default.
• W3124654059 created "2021-02-01" @default.
• W3124654059 creator A5012200215 @default.
• W3124654059 date "2015-01-01" @default.
• W3124654059 modified "2023-10-04" @default.
• W3124654059 title "Customer Satisfaction in Tourist Destination: The Case of Tourism Offer in the City of Naples" @default.
• W3124654059 cites W1484590996 @default.
• W3124654059 cites W1553885025 @default.
• W3124654059 cites W1577960680 @default.
• W3124654059 cites W1934425758 @default.
• W3124654059 cites W1958823497 @default.
• W3124654059 cites W1965361138 @default.
• W3124654059 cites W1966636500 @default.
• W3124654059 cites W1966944425 @default.
• W3124654059 cites W1967196359 @default.
• W3124654059 cites W1972553398 @default.
• W3124654059 cites W1977460230 @default.
• W3124654059 cites W1984186949 @default.
• W3124654059 cites W1985273709 @default.
• W3124654059 cites W1985756855 @default.
• W3124654059 cites W1996757241 @default.
• W3124654059 cites W2001430570 @default.
• W3124654059 cites W2002295684 @default.
• W3124654059 cites W2002471948 @default.
• W3124654059 cites W2002843259 @default.
• W3124654059 cites W2008465154 @default.
• W3124654059 cites W2009973699 @default.
• W3124654059 cites W2010179492 @default.
• W3124654059 cites W2011544373 @default.
• W3124654059 cites W2012855146 @default.
• W3124654059 cites W2014049963 @default.
• W3124654059 cites W2014205461 @default.
• W3124654059 cites W2022720617 @default.
• W3124654059 cites W2024222224 @default.
• W3124654059 cites W2025273223 @default.
• W3124654059 cites W2025670841 @default.
• W3124654059 cites W2026150358 @default.
• W3124654059 cites W2026449597 @default.
• W3124654059 cites W2027045730 @default.
• W3124654059 cites W2031019079 @default.
• W3124654059 cites W2031043958 @default.
• W3124654059 cites W2033186065 @default.
• W3124654059 cites W2033893624 @default.
• W3124654059 cites W2036203172 @default.
• W3124654059 cites W2036431990 @default.
• W3124654059 cites W2036652334 @default.
• W3124654059 cites W2036933031 @default.
• W3124654059 cites W2037231233 @default.
• W3124654059 cites W2038560981 @default.
• W3124654059 cites W2039661695 @default.
• W3124654059 cites W2040263312 @default.
• W3124654059 cites W2042729060 @default.
• W3124654059 cites W2045088058 @default.
• W3124654059 cites W2046841600 @default.
• W3124654059 cites W2050463533 @default.
• W3124654059 cites W2051861101 @default.
• W3124654059 cites W2059437320 @default.
• W3124654059 cites W2059471905 @default.
• W3124654059 cites W2070054856 @default.
• W3124654059 cites W2070599855 @default.
• W3124654059 cites W2072213554 @default.
• W3124654059 cites W2072848957 @default.
• W3124654059 cites W2077089819 @default.
• W3124654059 cites W2079954490 @default.
• W3124654059 cites W2083039267 @default.
• W3124654059 cites W2083735613 @default.
• W3124654059 cites W2084687442 @default.
• W3124654059 cites W2085502183 @default.
• W3124654059 cites W2085858365 @default.
• W3124654059 cites W2090337866 @default.
• W3124654059 cites W2093953773 @default.
• W3124654059 cites W2099358844 @default.
• W3124654059 cites W2099583435 @default.
• W3124654059 cites W2100015490 @default.
• W3124654059 cites W2103779972 @default.
• W3124654059 cites W2108306214 @default.
• W3124654059 cites W2109888714 @default.
• W3124654059 cites W2115874488 @default.
• W3124654059 cites W2117260320 @default.
• W3124654059 cites W2120931187 @default.
• W3124654059 cites W2123665721 @default.
• W3124654059 cites W2126174613 @default.
• W3124654059 cites W2128129314 @default.
• W3124654059 cites W2130741716 @default.
• W3124654059 cites W2130788255 @default.
• W3124654059 cites W2131786268 @default.
• W3124654059 cites W2139089080 @default.
• W3124654059 cites W2145251909 @default.
• W3124654059 cites W2148284802 @default.
• W3124654059 cites W2149449335 @default.
• W3124654059 cites W2149478026 @default.
• W3124654059 cites W2149887444 @default.
• W3124654059 cites W2150713892 @default.
• W3124654059 cites W2153134053 @default.
• W3124654059 cites W2153942071 @default.
• W3124654059 cites W2163705726 @default.
• W3124654059 cites W2163944013 @default.
• W3124654059 cites W2166182849 @default.

• next