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- W3124654436 endingPage "106700" @default.
- W3124654436 startingPage "106700" @default.
- W3124654436 abstract "This study develops and validates a scale of Social Service Robot Interaction Trust (SSRIT) that measures consumers’ trust toward interaction with AI social robots in service delivery. Through a systematic literature review, semi-structured interviews, a focus group study, and rigorous quantitative studies, this study conceptualizes the interaction-based trust and proposes a third-order reflective-formative scale, which suggests that trust in interaction is measured by 3 s-order indicators: propensity to trust in robot, trustworthy robot function and design, and trustworthy service task and context. Propensity to trust in robot is predicted by familiarity, robot use self-efficacy, social influence, technology attachment, and trust stance in technology. Trustworthy robot function and design is formed by anthropomorphism, robot performance, and effort expectancy. Trustworthy service task and context is determined by perceived service risk, robot-service fit, and facilitating robot-use condition. The convergent, discriminant, external, concurrent, and predictive validities of the scale are validated. Theoretical contributions and managerial implications are provided." @default.
- W3124654436 created "2021-02-01" @default.
- W3124654436 creator A5048784728 @default.
- W3124654436 creator A5059034464 @default.
- W3124654436 creator A5074324916 @default.
- W3124654436 creator A5086298888 @default.
- W3124654436 date "2021-05-01" @default.
- W3124654436 modified "2023-10-12" @default.
- W3124654436 title "Developing a formative scale to measure consumers’ trust toward interaction with artificially intelligent (AI) social robots in service delivery" @default.
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