Matches in SemOpenAlex for { <https://semopenalex.org/work/W3125167187> ?p ?o ?g. }
- W3125167187 endingPage "176" @default.
- W3125167187 startingPage "168" @default.
- W3125167187 abstract "The aim of this study is to develop a direct effect understanding of service quality, customer satisfaction and image on customer loyalty in Malaysian commercial banking industry. The Structural Equation Model (SEM) adopted to analyze the casual relationships between exogenous variables and endogenous variable. The model was developed and later tested by using the Partial Least Square (PLS) procedure on data collected from a survey that yielded 512 usable questionnaires. The findings demonstrated that service quality, customer satisfaction and image have significant and positive influence on customer loyalty in Malaysian commercial banking industry. It is important to do the study employing experimental design by capturing longitudinal data in Malaysian commercial banking industry using robust measures. The findings imply that the relationship of service quality, satisfaction and trust on customer loyalty will lead to commercial banks' profitability." @default.
- W3125167187 created "2021-02-01" @default.
- W3125167187 creator A5004729044 @default.
- W3125167187 creator A5011253582 @default.
- W3125167187 creator A5048250532 @default.
- W3125167187 date "2015-01-01" @default.
- W3125167187 modified "2023-09-24" @default.
- W3125167187 title "An Empirical Study of Direct Relationship of Service Quality, Customer Satisfaction and Bank Image on Customer Loyalty in Malaysian Commercial Banking Industry" @default.
- W3125167187 cites W105041164 @default.
- W3125167187 cites W132274746 @default.
- W3125167187 cites W145654425 @default.
- W3125167187 cites W1484021942 @default.
- W3125167187 cites W1504489201 @default.
- W3125167187 cites W1510003388 @default.
- W3125167187 cites W1556676410 @default.
- W3125167187 cites W1566864298 @default.
- W3125167187 cites W173698939 @default.
- W3125167187 cites W1774460361 @default.
- W3125167187 cites W1839420852 @default.
- W3125167187 cites W1861032125 @default.
- W3125167187 cites W1896613522 @default.
- W3125167187 cites W1945887587 @default.
- W3125167187 cites W1964645601 @default.
- W3125167187 cites W1966733142 @default.
- W3125167187 cites W1968171365 @default.
- W3125167187 cites W1969883120 @default.
- W3125167187 cites W1972467724 @default.
- W3125167187 cites W1979907230 @default.
- W3125167187 cites W1983225075 @default.
- W3125167187 cites W1987258130 @default.
- W3125167187 cites W1995415547 @default.
- W3125167187 cites W1996137064 @default.
- W3125167187 cites W1999484661 @default.
- W3125167187 cites W2007738521 @default.
- W3125167187 cites W2009499731 @default.
- W3125167187 cites W2014134373 @default.
- W3125167187 cites W2014485327 @default.
- W3125167187 cites W2017598567 @default.
- W3125167187 cites W2026533211 @default.
- W3125167187 cites W2027759822 @default.
- W3125167187 cites W2027769300 @default.
- W3125167187 cites W2032004715 @default.
- W3125167187 cites W2036982777 @default.
- W3125167187 cites W2040586266 @default.
- W3125167187 cites W2043947871 @default.
- W3125167187 cites W2050386038 @default.
- W3125167187 cites W2054643262 @default.
- W3125167187 cites W2061118667 @default.
- W3125167187 cites W2061690249 @default.
- W3125167187 cites W2065353896 @default.
- W3125167187 cites W2075602284 @default.
- W3125167187 cites W2084867463 @default.
- W3125167187 cites W2088859781 @default.
- W3125167187 cites W2098440369 @default.
- W3125167187 cites W2101456575 @default.
- W3125167187 cites W2102417202 @default.
- W3125167187 cites W2107031757 @default.
- W3125167187 cites W2121836874 @default.
- W3125167187 cites W2125406359 @default.
- W3125167187 cites W2132226603 @default.
- W3125167187 cites W2134602395 @default.
- W3125167187 cites W2150428938 @default.
- W3125167187 cites W2153857756 @default.
- W3125167187 cites W2155405115 @default.
- W3125167187 cites W2157746916 @default.
- W3125167187 cites W2160670702 @default.
- W3125167187 cites W2167660772 @default.
- W3125167187 cites W2183010697 @default.
- W3125167187 cites W2184880640 @default.
- W3125167187 cites W2184976312 @default.
- W3125167187 cites W2249468669 @default.
- W3125167187 cites W2275964533 @default.
- W3125167187 cites W2310538607 @default.
- W3125167187 cites W2311169257 @default.
- W3125167187 cites W2330215958 @default.
- W3125167187 cites W2332515465 @default.
- W3125167187 cites W2339373441 @default.
- W3125167187 cites W2341960699 @default.
- W3125167187 cites W2472348580 @default.
- W3125167187 cites W2572037313 @default.
- W3125167187 cites W2626545658 @default.
- W3125167187 cites W2999399772 @default.
- W3125167187 cites W3118809300 @default.
- W3125167187 cites W3126044823 @default.
- W3125167187 cites W3157407122 @default.
- W3125167187 cites W3197922585 @default.
- W3125167187 cites W80072847 @default.
- W3125167187 cites W2308503365 @default.
- W3125167187 cites W2927524530 @default.
- W3125167187 cites W3140659155 @default.
- W3125167187 hasPublicationYear "2015" @default.
- W3125167187 type Work @default.
- W3125167187 sameAs 3125167187 @default.
- W3125167187 citedByCount "3" @default.
- W3125167187 countsByYear W31251671872017 @default.
- W3125167187 countsByYear W31251671872019 @default.
- W3125167187 crossrefType "journal-article" @default.
- W3125167187 hasAuthorship W3125167187A5004729044 @default.