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- W3125909390 abstract "The article describes the essence of information systems management to the needs of courier companies. The possibilities to use information systems to ensure the efficient flow of goods and information in the management of courier companies. Presented functionality DRP and CRM systems and the possibility of combining them with other systems available in the courier companies. The influence of the use of information systems in the distribution of courier services, and customer service. It shows the practical application of class systems DRP and CRM used in the processes of service delivery courier. Also examined the use of information systems and assess their suitability for delivery courier." @default.
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- W3125909390 date "2016-01-01" @default.
- W3125909390 modified "2023-09-28" @default.
- W3125909390 title "THE USE OF IT SYSTEMS IN THE DISTRIBUTION OF COURIER SERVICES AND CUSTOMER SERVICE" @default.
- W3125909390 doi "https://doi.org/10.20472/iac.2016.025.055" @default.
- W3125909390 hasPublicationYear "2016" @default.
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