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• W3127863392 abstract "ABSTRACTThe study develops a segmentation typology based on consumer trust toward a particular agency and explores the impacts risk-reducing behaviours and anxiety have on cruise travel in the wake of COVID-19. It examined 504 Australian respondents in an online survey to derive three consumer segments, namely, Trust Government, Trust Government, and Cruise Company and Trust None. All three segments demonstrated that reduced anxiety significantly heightened desire and subsequently, intention to travel. The conceptual contributions of integrating trust, handled risk and anxiety in the crisis travel literature were highlighted. Also, the pragmatic implications for addressing trust to reduce risk and anxiety as well as to increase desire and intention to travel were examined with a proposed 4Cs framework.KEYWORDS: Trustriskanxietydesireintentioncruise Disclosure statementNo potential conflict of interest was reported by the author(s)." @default.
• W3127863392 created "2021-02-15" @default.
• W3127863392 creator A5005790174 @default.
• W3127863392 date "2021-02-11" @default.
• W3127863392 modified "2023-10-16" @default.
• W3127863392 title "Is the coast clear? Trust, risk-reducing behaviours and anxiety toward cruise travel in the wake of COVID-19" @default.
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• W3127863392 doi "https://doi.org/10.1080/13683500.2021.1880377" @default.
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