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- W3129103679 abstract "Introduction: COVID19 has led to closure of traditional walk in sexual health services Clinicians using telephone consultations may miss non-verbal cues such as changes in body language NHS Wales procured video consultation (VC) software which was implemented in our clinic We present service evaluation and patient feedback from this Methods: We searched electronic patient records for VC attendance codes Patients undergoing VC were invited by SMS after consultation to complete an electronic patient satisfaction survey They rated different elements of the experience using Likert scales and could leave additional feedback Results: Between 04/04/2020-17/07/2020, 227 patients had VCs;105 were new and 115 were follow ups The median age was 33 ranging from 15-78 years and 102, (45%) were male Consultations were mostly for GUM 123 (54%) but also SRH (16%), HIV (16%), PREP (6%) and counselling sessions (9%) 62 patients (27%) completed the survey 44% were aged 25-34 35% of the survey responders had accessed clinic for SRH purposes only 85% were 'very satisfied' when asked about the overall VC 89% were 'very happy' with the length of time spent with the practitioner and 89% felt 'very happy' that their privacy had been respected 98% said that they would use it again and 98% would recommend it to a friend In the freehand section, the overall individual feedback was positive including from vulnerable groups in our local population Discussion: VC has been used extensively in our integrated service and has allowed the service to manage demand and maintain quality during the COVID19 pandemic The participating service users match our local patient demographics The VC experience was highly satisfactory to those who responded to the survey Although the use of VC will not be possible for all, this service enables us to prioritise those groups who need face to face contact whilst maintaining social distancing" @default.
- W3129103679 created "2021-02-15" @default.
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- W3129103679 date "2020-01-01" @default.
- W3129103679 modified "2023-09-22" @default.
- W3129103679 title "Maintaining and sustaining open access PREP behind closed doors - Development of an online service to minimize COVID19 risk to patients and healthcare workers whilst providing HIV prevention to people at risk" @default.
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