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- W3132196111 abstract "Malaysia once has been cited by The United Nations as the best example in the world in terms of justification for the labeling of halal food. In effort to enhance productivity and the quality of the product, the organization must go through efficient methods of production by elimination of unnecessary procedures and process that add to the production cost. This paper proposes Green Lean TQM Islamic Supplier/Organization/Customer Management System and the probability to integrate these management systems in a new Islamic model that can be proposed its implementation in the Malaysian food industry. The system integrated the Supplier/Organization/Customer Management Practices of Lean Manufacturing (LM), Total Quality Management (TQM), Environmental Management System (EMS) and Islamic Manufacturing Practices’ (IMP) principles. The designation of the questionnaire was based on the adaptation of Malaysian Prime Minister Award Model, Malcolm Baldrige National Quality Award, European Quality Foundation Award, Toyota Production System, ISO16949, SAEJ4001 and MAJAICO Lean Production System. 30 selected food companies from Selangor have been participated in the survey. The reliability of the questionnaire and the data was tested and analyzed both by using Minitab Statistical Software (Minitab 17). Overall, there are 13 practices proposed in this framework. Four practices in Level 1, three practices in Level 2, five practices in Level 3 and a single practice in Level 4. Each level is determined based on the percentage of the implementation of the Supplier/Organize/Customer management practices. It is found out that for food industry, the readiness of the integrated system is still not as strong as the automotive industry with high implementation of prompt and effective handling of their customer complaint/feedback as well as practicing high assurance of continuously improved qualities." @default.
- W3132196111 created "2021-03-01" @default.
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- W3132196111 date "2021-01-01" @default.
- W3132196111 modified "2023-09-24" @default.
- W3132196111 title "Green Lean TQM Supplier/Organization/Customer Management Practices in Malaysian Food Companies" @default.
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- W3132196111 doi "https://doi.org/10.1007/978-981-15-9505-9_12" @default.
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