FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W3135938557> ?p ?o ?g. }

• W3135938557 endingPage "1347" @default.
• W3135938557 startingPage "1330" @default.
• W3135938557 abstract "Purpose The purpose of this study is to investigate the impact of physical and social retail store environment, referred to as “storescape”, retail store attachment and employee citizenship behaviour towards customers on customer citizenship behaviour. Design/methodology/approach The research employed a descriptive quantitative, cross-sectional design with a self-administered survey. Data were collected through an online research panel provider from 415 customers of department and discount department stores in Australia. Findings The findings show social storescape predicts customer citizenship behaviour directly, and that store attachment mediates the effect of both physical and social storescape on this behaviour. Employee citizenship behaviour towards customers was found to moderate the effect of storescape on customer citizenship behaviour. In addition, the effect of both positive physical and social storescape was found to be greater in discount department stores than department stores. Practical implications In addition to highlighting the factors that drive customer citizenship behaviour, the study shows that storescape factors and their effect vary for department stores versus discount department stores. Originality/value This study shows the effect of storescape on customer citizenship behaviour. Drawing on resource exchange theory, this study is the first-known to identify storescape as both physical and social resources which can influence retail store attachment and customer citizenship behaviour. The study provides new insights into the differential effect of storescape in department versus discount department stores in motivating customers to engage in citizenship behaviour. Further, the study makes an important contribution by demonstrating the moderating role of employee citizenship behaviour towards customers." @default.
• W3135938557 created "2021-03-29" @default.
• W3135938557 creator A5004528450 @default.
• W3135938557 creator A5040986024 @default.
• W3135938557 creator A5060461265 @default.
• W3135938557 creator A5060925319 @default.
• W3135938557 date "2021-03-18" @default.
• W3135938557 modified "2023-09-27" @default.
• W3135938557 title "Retail store environment, store attachment and customer citizenship behaviour" @default.
• W3135938557 cites W1508577899 @default.
• W3135938557 cites W1761444354 @default.
• W3135938557 cites W185131191 @default.
• W3135938557 cites W1966417006 @default.
• W3135938557 cites W1968626930 @default.
• W3135938557 cites W1976023962 @default.
• W3135938557 cites W1986209890 @default.
• W3135938557 cites W1995008066 @default.
• W3135938557 cites W2007860651 @default.
• W3135938557 cites W2011502662 @default.
• W3135938557 cites W2012469337 @default.
• W3135938557 cites W2018657152 @default.
• W3135938557 cites W2018918259 @default.
• W3135938557 cites W2019176426 @default.
• W3135938557 cites W2023947437 @default.
• W3135938557 cites W2024934219 @default.
• W3135938557 cites W2031686141 @default.
• W3135938557 cites W2031947342 @default.
• W3135938557 cites W2037846525 @default.
• W3135938557 cites W2041755231 @default.
• W3135938557 cites W2047282496 @default.
• W3135938557 cites W2048168224 @default.
• W3135938557 cites W2056903341 @default.
• W3135938557 cites W2061192447 @default.
• W3135938557 cites W2068432429 @default.
• W3135938557 cites W2071666535 @default.
• W3135938557 cites W2097201529 @default.
• W3135938557 cites W2102256483 @default.
• W3135938557 cites W2106096361 @default.
• W3135938557 cites W2111053589 @default.
• W3135938557 cites W2129858935 @default.
• W3135938557 cites W2132605910 @default.
• W3135938557 cites W2139875012 @default.
• W3135938557 cites W2149024619 @default.
• W3135938557 cites W2180492167 @default.
• W3135938557 cites W2297588231 @default.
• W3135938557 cites W2313094958 @default.
• W3135938557 cites W2343537443 @default.
• W3135938557 cites W2412121466 @default.
• W3135938557 cites W2504700819 @default.
• W3135938557 cites W2581202705 @default.
• W3135938557 cites W2608096526 @default.
• W3135938557 cites W2622343024 @default.
• W3135938557 cites W2732033190 @default.
• W3135938557 cites W2734553455 @default.
• W3135938557 cites W2755811824 @default.
• W3135938557 cites W2757363806 @default.
• W3135938557 cites W2762299670 @default.
• W3135938557 cites W2765753476 @default.
• W3135938557 cites W2770906643 @default.
• W3135938557 cites W2805611458 @default.
• W3135938557 cites W2883397549 @default.
• W3135938557 cites W2883528588 @default.
• W3135938557 cites W2889132829 @default.
• W3135938557 cites W2902133130 @default.
• W3135938557 cites W2974872737 @default.
• W3135938557 cites W2996635581 @default.
• W3135938557 cites W3124872719 @default.
• W3135938557 cites W4235678817 @default.
• W3135938557 cites W4249135598 @default.
• W3135938557 cites W4251609779 @default.
• W3135938557 cites W4253638624 @default.
• W3135938557 doi "https://doi.org/10.1108/ijrdm-10-2020-0438" @default.
• W3135938557 hasPublicationYear "2021" @default.
• W3135938557 type Work @default.
• W3135938557 sameAs 3135938557 @default.
• W3135938557 citedByCount "11" @default.
• W3135938557 countsByYear W31359385572022 @default.
• W3135938557 countsByYear W31359385572023 @default.
• W3135938557 crossrefType "journal-article" @default.
• W3135938557 hasAuthorship W3135938557A5004528450 @default.
• W3135938557 hasAuthorship W3135938557A5040986024 @default.
• W3135938557 hasAuthorship W3135938557A5060461265 @default.
• W3135938557 hasAuthorship W3135938557A5060925319 @default.
• W3135938557 hasConcept C105795698 @default.
• W3135938557 hasConcept C11012388 @default.
• W3135938557 hasConcept C112698675 @default.
• W3135938557 hasConcept C119857082 @default.
• W3135938557 hasConcept C126583095 @default.
• W3135938557 hasConcept C144133560 @default.
• W3135938557 hasConcept C15744967 @default.
• W3135938557 hasConcept C162853370 @default.
• W3135938557 hasConcept C17744445 @default.
• W3135938557 hasConcept C199539241 @default.
• W3135938557 hasConcept C2776291640 @default.
• W3135938557 hasConcept C2776950860 @default.
• W3135938557 hasConcept C2780781376 @default.
• W3135938557 hasConcept C33923547 @default.
• W3135938557 hasConcept C39896193 @default.

• next