Matches in SemOpenAlex for { <https://semopenalex.org/work/W3138809343> ?p ?o ?g. }
- W3138809343 endingPage "101208" @default.
- W3138809343 startingPage "101208" @default.
- W3138809343 abstract "The paper investigates and compares different groups of customers (stayers and switchers) in terms of antecedents of customer loyalty in the telecommunications (telecom) sector, specifically, customer satisfaction, perceived service quality, perceived price fairness, perceived justice in service recovery, and relational bonds. The data were analyzed through the PLS-SEM Approach. The results revealed significant differences between both groups (i.e., stayers and switchers) in their sense of loyalty antecedents. These differences impact the performance of the telecommunications sector in economic, environmental, and social terms. However, the study revealed no difference between stayers and switchers perceptions of service quality. Our research makes a significant theoretical contribution to the consumer behavior literature by comparing stayers and switchers in the telecommunications sector. Moreover, the study has also offered various practical contributions for managers and practitioners to devise value-based strategies for both groups." @default.
- W3138809343 created "2021-03-29" @default.
- W3138809343 creator A5019213703 @default.
- W3138809343 creator A5041218502 @default.
- W3138809343 creator A5041312798 @default.
- W3138809343 creator A5062544556 @default.
- W3138809343 date "2021-06-01" @default.
- W3138809343 modified "2023-09-30" @default.
- W3138809343 title "Antecedents of customer loyalty and performance improvement: Evidence from Pakistan's telecommunications sector" @default.
- W3138809343 cites W1569978510 @default.
- W3138809343 cites W1849021680 @default.
- W3138809343 cites W1939959665 @default.
- W3138809343 cites W1966603115 @default.
- W3138809343 cites W1977973271 @default.
- W3138809343 cites W1978817606 @default.
- W3138809343 cites W1981635817 @default.
- W3138809343 cites W1982921787 @default.
- W3138809343 cites W1985520204 @default.
- W3138809343 cites W1988050849 @default.
- W3138809343 cites W1990737353 @default.
- W3138809343 cites W1995026436 @default.
- W3138809343 cites W2004065021 @default.
- W3138809343 cites W2005428516 @default.
- W3138809343 cites W2008246606 @default.
- W3138809343 cites W2017112707 @default.
- W3138809343 cites W2017624521 @default.
- W3138809343 cites W2019039045 @default.
- W3138809343 cites W2020103314 @default.
- W3138809343 cites W2020775744 @default.
- W3138809343 cites W2021649699 @default.
- W3138809343 cites W2022443965 @default.
- W3138809343 cites W2022907687 @default.
- W3138809343 cites W2028333207 @default.
- W3138809343 cites W2028809046 @default.
- W3138809343 cites W2036982777 @default.
- W3138809343 cites W2051541849 @default.
- W3138809343 cites W2065517342 @default.
- W3138809343 cites W2067024191 @default.
- W3138809343 cites W2073762830 @default.
- W3138809343 cites W2079496914 @default.
- W3138809343 cites W2081427935 @default.
- W3138809343 cites W2085206464 @default.
- W3138809343 cites W2102467277 @default.
- W3138809343 cites W2105846236 @default.
- W3138809343 cites W2109162519 @default.
- W3138809343 cites W2111032036 @default.
- W3138809343 cites W2119469410 @default.
- W3138809343 cites W2120127888 @default.
- W3138809343 cites W2130892515 @default.
- W3138809343 cites W2146289756 @default.
- W3138809343 cites W2149573880 @default.
- W3138809343 cites W2159105921 @default.
- W3138809343 cites W2192556578 @default.
- W3138809343 cites W2223470559 @default.
- W3138809343 cites W2297489105 @default.
- W3138809343 cites W2316836042 @default.
- W3138809343 cites W2346223800 @default.
- W3138809343 cites W2401425838 @default.
- W3138809343 cites W2523554464 @default.
- W3138809343 cites W2559210371 @default.
- W3138809343 cites W2560146288 @default.
- W3138809343 cites W2565098420 @default.
- W3138809343 cites W2569207549 @default.
- W3138809343 cites W2576989384 @default.
- W3138809343 cites W2595629513 @default.
- W3138809343 cites W2598724835 @default.
- W3138809343 cites W2603233673 @default.
- W3138809343 cites W2739443409 @default.
- W3138809343 cites W2758163050 @default.
- W3138809343 cites W2761493715 @default.
- W3138809343 cites W2770812938 @default.
- W3138809343 cites W2781728369 @default.
- W3138809343 cites W2783704787 @default.
- W3138809343 cites W2788070944 @default.
- W3138809343 cites W2800870738 @default.
- W3138809343 cites W2883397559 @default.
- W3138809343 cites W3003918579 @default.
- W3138809343 cites W3081091358 @default.
- W3138809343 cites W3121501521 @default.
- W3138809343 cites W3122520279 @default.
- W3138809343 cites W3123711457 @default.
- W3138809343 cites W4240915221 @default.
- W3138809343 cites W4240969601 @default.
- W3138809343 doi "https://doi.org/10.1016/j.jup.2021.101208" @default.
- W3138809343 hasPublicationYear "2021" @default.
- W3138809343 type Work @default.
- W3138809343 sameAs 3138809343 @default.
- W3138809343 citedByCount "11" @default.
- W3138809343 countsByYear W31388093432021 @default.
- W3138809343 countsByYear W31388093432022 @default.
- W3138809343 countsByYear W31388093432023 @default.
- W3138809343 crossrefType "journal-article" @default.
- W3138809343 hasAuthorship W3138809343A5019213703 @default.
- W3138809343 hasAuthorship W3138809343A5041218502 @default.
- W3138809343 hasAuthorship W3138809343A5041312798 @default.
- W3138809343 hasAuthorship W3138809343A5062544556 @default.
- W3138809343 hasConcept C127413603 @default.
- W3138809343 hasConcept C140781008 @default.