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- W3141790464 abstract "Andy Neely and Chris Adams describe their ‘Performance Prism’ as ‘a second generation performance management framework’. They claim that there are three major reasons why a new framework is needed to replace first generation models, such as the balanced scorecard and the performance pyramid: 1. It is no longer acceptable or even feasible for organisations to focus solely on the needs of one or two stakeholder groups. Most performance measurement frameworks focus on the needs of the owners, and possibly the customers of an organisation. Other stakeholders such as employees and suppliers tend to be forgotten about. 2. Most performance measurement frameworks ignore the changes that must be made to the organisation’s strategies, processes and capabilities in order to meet the needs of stakeholders. It is assumed implicitly that if you measure the right things, the rest will fall into place automatically. This is often not the case. 3. Stakeholders must contribute something to the organisation. There is a ‘quid pro quo’ between the organisation and its stakeholders – stakeholders expect something from the organisation – but the organisation also wants something in return. Performance measurement should consider whether such stakeholders are delivering what the organisation wants from them." @default.
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- W3141790464 date "2012-01-01" @default.
- W3141790464 modified "2023-09-27" @default.
- W3141790464 title "The Performance Prism" @default.
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