Matches in SemOpenAlex for { <https://semopenalex.org/work/W3144036799> ?p ?o ?g. }
Showing items 1 to 91 of
91
with 100 items per page.
- W3144036799 endingPage "327" @default.
- W3144036799 startingPage "318" @default.
- W3144036799 abstract "Now the world is witnessing most significant challenges due the Covid-19 crisis. Beyond health effects, it has social and economic effects. With the enormous amount of data available and the widespread use of social web globally, research can and should use it to provide solutions. Customer satisfaction is known to affect customer churn (customers leaving companies), which is a problem affecting many companies in competitive and volatile markets – like the current one. One easily available open source of customer opinions are tweets – more relevant now in the online world. Whilst Natural Language Processing (NLP) on tweets is not new, few studies target customer satisfaction, and NLP body of research on Arabic tweets is modest; we are not aware of any other study on this during a global pandemic. Our research thus aims to propose a new model based on Twitter mining to measure customer satisfaction during Covid-19, as well as compare customer satisfaction before and during the crisis. This is a use case for the largest Telecom companies in Saudi Arabia, and we involve the popular method of Sentiment Analysis (SA) for the task. We additionally propose a new Saudi lexicon and apply it to monitor real-time customer satisfaction on Twitter using three different transfer network models on Arabic sentiment analysis. Also, this research evaluates using these models on Arabic Sentiment Analysis as the first study comparing between three different transfer network models on Arabic text." @default.
- W3144036799 created "2021-04-13" @default.
- W3144036799 creator A5034125179 @default.
- W3144036799 creator A5071032802 @default.
- W3144036799 date "2021-01-01" @default.
- W3144036799 modified "2023-10-18" @default.
- W3144036799 title "COVID-19’s Impact on the Telecommunications Companies" @default.
- W3144036799 cites W1972586296 @default.
- W3144036799 cites W2052424376 @default.
- W3144036799 cites W2106772961 @default.
- W3144036799 cites W2164777277 @default.
- W3144036799 cites W2168681504 @default.
- W3144036799 cites W2170505850 @default.
- W3144036799 cites W2215376118 @default.
- W3144036799 cites W2471147443 @default.
- W3144036799 cites W2606964149 @default.
- W3144036799 cites W2923014074 @default.
- W3144036799 cites W2951925285 @default.
- W3144036799 cites W2963026768 @default.
- W3144036799 cites W2963748441 @default.
- W3144036799 cites W2971016465 @default.
- W3144036799 cites W2999309192 @default.
- W3144036799 doi "https://doi.org/10.1007/978-3-030-72654-6_31" @default.
- W3144036799 hasPublicationYear "2021" @default.
- W3144036799 type Work @default.
- W3144036799 sameAs 3144036799 @default.
- W3144036799 citedByCount "0" @default.
- W3144036799 crossrefType "book-chapter" @default.
- W3144036799 hasAuthorship W3144036799A5034125179 @default.
- W3144036799 hasAuthorship W3144036799A5071032802 @default.
- W3144036799 hasBestOaLocation W31440367992 @default.
- W3144036799 hasConcept C136764020 @default.
- W3144036799 hasConcept C138885662 @default.
- W3144036799 hasConcept C142724271 @default.
- W3144036799 hasConcept C144133560 @default.
- W3144036799 hasConcept C154945302 @default.
- W3144036799 hasConcept C162853370 @default.
- W3144036799 hasConcept C191511416 @default.
- W3144036799 hasConcept C2522767166 @default.
- W3144036799 hasConcept C2778121359 @default.
- W3144036799 hasConcept C2779134260 @default.
- W3144036799 hasConcept C2993429387 @default.
- W3144036799 hasConcept C3008058167 @default.
- W3144036799 hasConcept C41008148 @default.
- W3144036799 hasConcept C41895202 @default.
- W3144036799 hasConcept C518677369 @default.
- W3144036799 hasConcept C524204448 @default.
- W3144036799 hasConcept C66402592 @default.
- W3144036799 hasConcept C71924100 @default.
- W3144036799 hasConcept C96455323 @default.
- W3144036799 hasConceptScore W3144036799C136764020 @default.
- W3144036799 hasConceptScore W3144036799C138885662 @default.
- W3144036799 hasConceptScore W3144036799C142724271 @default.
- W3144036799 hasConceptScore W3144036799C144133560 @default.
- W3144036799 hasConceptScore W3144036799C154945302 @default.
- W3144036799 hasConceptScore W3144036799C162853370 @default.
- W3144036799 hasConceptScore W3144036799C191511416 @default.
- W3144036799 hasConceptScore W3144036799C2522767166 @default.
- W3144036799 hasConceptScore W3144036799C2778121359 @default.
- W3144036799 hasConceptScore W3144036799C2779134260 @default.
- W3144036799 hasConceptScore W3144036799C2993429387 @default.
- W3144036799 hasConceptScore W3144036799C3008058167 @default.
- W3144036799 hasConceptScore W3144036799C41008148 @default.
- W3144036799 hasConceptScore W3144036799C41895202 @default.
- W3144036799 hasConceptScore W3144036799C518677369 @default.
- W3144036799 hasConceptScore W3144036799C524204448 @default.
- W3144036799 hasConceptScore W3144036799C66402592 @default.
- W3144036799 hasConceptScore W3144036799C71924100 @default.
- W3144036799 hasConceptScore W3144036799C96455323 @default.
- W3144036799 hasLocation W31440367991 @default.
- W3144036799 hasLocation W31440367992 @default.
- W3144036799 hasLocation W31440367993 @default.
- W3144036799 hasLocation W31440367994 @default.
- W3144036799 hasOpenAccess W3144036799 @default.
- W3144036799 hasPrimaryLocation W31440367991 @default.
- W3144036799 hasRelatedWork W1933546049 @default.
- W3144036799 hasRelatedWork W2057854333 @default.
- W3144036799 hasRelatedWork W2295178230 @default.
- W3144036799 hasRelatedWork W2346975490 @default.
- W3144036799 hasRelatedWork W2787673610 @default.
- W3144036799 hasRelatedWork W2969927468 @default.
- W3144036799 hasRelatedWork W3015200540 @default.
- W3144036799 hasRelatedWork W3153487575 @default.
- W3144036799 hasRelatedWork W3174702883 @default.
- W3144036799 hasRelatedWork W4226173368 @default.
- W3144036799 isParatext "false" @default.
- W3144036799 isRetracted "false" @default.
- W3144036799 magId "3144036799" @default.
- W3144036799 workType "book-chapter" @default.