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- W3146239320 abstract "In recent years, more and more industries have gone through the process of digital transformation. However, extant literature has not explored if and how ethics plays a role during this transformation. Based on interviews with key informants from the publishing industry, complemented with firm documents and online records, this study contributes to the extant literature on the topic of digital transformation by adding an ethical viewpoint to the discussion. It finds that firms face five sources of ethical challenges during digital transformation: (1) new technologies, (2) customer data, (3) contact with customers, (4) competitive environment, and (5) changing employee functions. In addition, this study identifies four strategies used to cope with these sources of ethical challenges: (1) being guided by a mission or code, (2) talking about ethical issues, (3) training, and (4) transparency. Each mechanism is suitable for coping with different sources of ethical challenges. By implementing the appropriate strategy, firms can cope with the ethical challenges they are confronted with during the process of digital transformation. Practically, this study recommends that managers assess the sources of ethical challenges faced by their firm, and subsequently implement the appropriate coping mechanisms." @default.
- W3146239320 created "2021-04-13" @default.
- W3146239320 creator A5062454884 @default.
- W3146239320 date "2020-01-01" @default.
- W3146239320 modified "2023-09-26" @default.
- W3146239320 title "The Role of Ethics in Digital Transformation" @default.
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