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• W3147517939 abstract "TQM is still considered problematic in many organizations due to bad strategy implementation and unsystematic process, insufficient understanding about TQM and the driven factors to its success were not in place. Thus, the objective of this study is to identify the most important factor for the implementation of TQM. 7 factors and 32 measurement items were developed from literature review and a survey was conducted among a sample of ISO 9000 certified companies. Descriptive test and reliability test were adopted in data analysis. The survey instrument was validated as highly reliable. The results found that Process Management is the most important factor among ISO 9000 certified companies. It also reflected that certified firms must develop their people orientation and make continuous improvement to achieve a higher extent in TQM. The result also showed the different perception on importance of factor based on different background of a company. The result's finding is expected to offer new insights into the understanding of TQM and its success factor and as a guideline to assist the companies to implement a successful TQM program." @default.
• W3147517939 created "2021-04-13" @default.
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• W3147517939 date "2011-01-01" @default.
• W3147517939 modified "2023-09-24" @default.
• W3147517939 title "THE PRACTICES OF TQM AMONG MS : ISO 9000 CERTIFIED COMPANY" @default.
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