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- W3150301288 abstract "In this chapter, I examine how face is manifested in an intercultural service call between a Uruguayan telemarketing agent and a prospective Argentinean client. By doing so, I aim to contribute to the extensive body of research that has examined face in interaction and to research that has investigated aspects of the interactional behaviour of Spanish speakers in mediated service encounters (cf. Codo Olsina 2002, Marquez Reiter 2005, 2006) and thus, add to our knowledge of institutional talk in Spanish, a language which — as discussed in Chapter 1 — until now has received very little attention when compared, for example, to English (cf. e.g. Drew and Heritage 1992, Holmes and Stubbe 2003), French (Boutet 2005, Pene et al. 2001), Italian (Aston 1988b, Bargiela-Chiappini and Harris 1997) or German (Muller 2003), to mention a few." @default.
- W3150301288 created "2021-04-13" @default.
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- W3150301288 date "2011-01-01" @default.
- W3150301288 modified "2023-09-27" @default.
- W3150301288 title "How to Get Rid of a Telemarketing Agent: Face-Work Strategies in an Intercultural Service Call" @default.
- W3150301288 hasPublicationYear "2011" @default.
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