FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W3150651429> ?p ?o ?g. }

• W3150651429 endingPage "2976" @default.
• W3150651429 startingPage "2952" @default.
• W3150651429 abstract "Purpose The study uses VIseKriterijumska Optimizacija I Kompromisno Resenje (VIKOR)-structural equation modeling (SEM) to construct benchmarks for service providers and evaluate a multimethodology practice in the Internet industry. Design/methodology/approach The data were collected using a survey based on an email/interview with 444 Internet users participating. SEM obtained coefficient values by way of customer expectations for Internet service providers. The authors normalized coefficients and integrated them into the VIKOR method for ranking competitors in the Internet industry. Findings VIKOR-SEM revealed that network and information quality and security/privacy significantly positively impact customer trust while network and information quality and customer trust significantly positively affect Internet users' value perceptions. Customer services do not affect customer trust, while security/privacy and customer services have no significant influence on customer value perceptions. Though customer services and Internet users' trust and value perceptions directly, significantly and positively affect their commitments, the quality of network and information and security/privacy indirectly, significantly and positively influence customer commitments. Research limitations/implications The study was in the Internet industry of Iraq. The results cannot be accurate for the other countries and the service sectors. The researchers/managers can adopt the model in other service sectors to test the multimethodology. Originality/value VIKOR-SEM evaluated the changes in customer expectations and service providers in the Internet industry." @default.
• W3150651429 created "2021-04-13" @default.
• W3150651429 creator A5022984841 @default.
• W3150651429 creator A5074376713 @default.
• W3150651429 creator A5075774957 @default.
• W3150651429 date "2021-03-30" @default.
• W3150651429 modified "2023-10-03" @default.
• W3150651429 title "Using VIKOR with structural equation modeling for constructing benchmarks in the Internet industry" @default.
• W3150651429 cites W123630129 @default.
• W3150651429 cites W1483986168 @default.
• W3150651429 cites W1533740868 @default.
• W3150651429 cites W1567491469 @default.
• W3150651429 cites W1587664098 @default.
• W3150651429 cites W1721421031 @default.
• W3150651429 cites W1736209534 @default.
• W3150651429 cites W187309291 @default.
• W3150651429 cites W1969581419 @default.
• W3150651429 cites W1978288161 @default.
• W3150651429 cites W1978817606 @default.
• W3150651429 cites W1979178234 @default.
• W3150651429 cites W1981484446 @default.
• W3150651429 cites W1984952549 @default.
• W3150651429 cites W1995864960 @default.
• W3150651429 cites W1998493602 @default.
• W3150651429 cites W2001623341 @default.
• W3150651429 cites W2005674611 @default.
• W3150651429 cites W2006659865 @default.
• W3150651429 cites W2008243644 @default.
• W3150651429 cites W2010149338 @default.
• W3150651429 cites W2014657765 @default.
• W3150651429 cites W2018527020 @default.
• W3150651429 cites W2020985 @default.
• W3150651429 cites W2028390795 @default.
• W3150651429 cites W2035467102 @default.
• W3150651429 cites W2035626379 @default.
• W3150651429 cites W2038318317 @default.
• W3150651429 cites W2038423133 @default.
• W3150651429 cites W2042077375 @default.
• W3150651429 cites W2054804519 @default.
• W3150651429 cites W2054847545 @default.
• W3150651429 cites W2061098951 @default.
• W3150651429 cites W2065109455 @default.
• W3150651429 cites W2070704074 @default.
• W3150651429 cites W2072566632 @default.
• W3150651429 cites W2077640793 @default.
• W3150651429 cites W2078831478 @default.
• W3150651429 cites W2085858365 @default.
• W3150651429 cites W2087194825 @default.
• W3150651429 cites W2089333586 @default.
• W3150651429 cites W2089463291 @default.
• W3150651429 cites W2090520015 @default.
• W3150651429 cites W2109641321 @default.
• W3150651429 cites W2112837540 @default.
• W3150651429 cites W2115467965 @default.
• W3150651429 cites W2117314829 @default.
• W3150651429 cites W2129692524 @default.
• W3150651429 cites W2134368355 @default.
• W3150651429 cites W2139335555 @default.
• W3150651429 cites W2146601354 @default.
• W3150651429 cites W2149026164 @default.
• W3150651429 cites W2151694441 @default.
• W3150651429 cites W2324412925 @default.
• W3150651429 cites W2346019479 @default.
• W3150651429 cites W2508199460 @default.
• W3150651429 cites W2585414697 @default.
• W3150651429 cites W2616435054 @default.
• W3150651429 cites W2803415003 @default.
• W3150651429 cites W2885519519 @default.
• W3150651429 cites W2912214692 @default.
• W3150651429 cites W2920910110 @default.
• W3150651429 cites W2921341381 @default.
• W3150651429 cites W2937647666 @default.
• W3150651429 cites W2946856752 @default.
• W3150651429 cites W2990366881 @default.
• W3150651429 cites W3002847060 @default.
• W3150651429 cites W3006569131 @default.
• W3150651429 cites W3034874878 @default.
• W3150651429 cites W3100500286 @default.
• W3150651429 cites W3124360010 @default.
• W3150651429 cites W4233431138 @default.
• W3150651429 cites W4235678817 @default.
• W3150651429 cites W4238483310 @default.
• W3150651429 cites W4238559129 @default.
• W3150651429 cites W4240969601 @default.
• W3150651429 cites W4250739873 @default.
• W3150651429 cites W4251469018 @default.
• W3150651429 cites W4253262538 @default.
• W3150651429 doi "https://doi.org/10.1108/bij-09-2020-0465" @default.
• W3150651429 hasPublicationYear "2021" @default.
• W3150651429 type Work @default.
• W3150651429 sameAs 3150651429 @default.
• W3150651429 citedByCount "8" @default.
• W3150651429 countsByYear W31506514292021 @default.
• W3150651429 countsByYear W31506514292022 @default.
• W3150651429 crossrefType "journal-article" @default.
• W3150651429 hasAuthorship W3150651429A5022984841 @default.
• W3150651429 hasAuthorship W3150651429A5074376713 @default.
• W3150651429 hasAuthorship W3150651429A5075774957 @default.

• next