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• W315457660 abstract "Twenty-one Years of Successful Partnerships Serving Diverse and Changing Communities This column is the first installment of a two-part look at the New Americans Program, a groundbreaking initiative that recognizes and affirms diversity. As the United States evolves into an increasingly multicultural society, there are many lessons that can be learned and much ground to cover. Next issue's column will continue to New Americans Program material that other libraries can emulate in their own local contexts. Bonjour. Je suis un nouvel immigre qui vient d'arriver aux Etats-Unis. Je ne parle pas l'anglais. Je ne lis pas l'anglais. Je suis un peu perdu, un peu depayse. Mes enfants sont a l'ecole ou ils apprennent l'anglais. Mais je travaille et j'ai si peu de temps libre. Je commence a faire deprime. Ce pays est si grand et si complique. J'ai des amis qui me parle de la bibliotheque, mais c'est pour des chercheurs, n'est-ce pas? ... That brief statement gives you an idea of the situation faced by new arrivals to the United States every day. For more than twenty years, the New Americans Program of the Queens Borough Public Library in New York has been helping to make life a little easier for Queens residents whose primary language is not English. Queens Borough Public Library (QBPL), chartered in 1896, always has been a community-oriented institution. It now comprises a central library and sixty-two neighborhood branches, including the recently opened Flushing Branch that houses an International Resource Center. The library mission statement affirms its commitment to provide quality services, resources, and lifelong learning opportunities in books and a variety of other formats to meet the informational, educational, cultural, and recreational needs and interests of its diverse and changing population. According to the 1990 census, Queens' population of almost two million residents includes 36 percent who are immigrants and 44 percent who speak a language other than English at home. In fact, Queens, one of New York City's five boroughs, is recognized as the most diverse county in the United States, with more than one hundred languages spoken. The New Americans Program, an agency within the Programs and Services Department, is a unique mix of interrelated programs, services, and collections designed to reach these diverse and constantly changing potential user groups, many from countries without a public library tradition. It introduces a wide array of library programs and services so that the library becomes for them, as well as for more traditional customers, a community center and a place of lifelong learning. Over the past twenty years, the New Americans Program successfully has forged partnerships in a variety of areas described below, to quality service to all of the diverse groups in Queens. A proactive approach--including personal contacts by phone and in-person to local community agencies, attendance at community fairs, and press releases to the ethnic media--has served to let immigrants know that the library welcomes them and has many programs and services to offer them and their families. Background The project began in 1977 with funding from a federal LSCA grant. The goals of the preliminary project included: to expand library services to immigrants whose primary language is not English, and to attract newcomers to the library and assist them in adjusting to their new surroundings through acquisition of appropriate materials and creation of special training programs, workshops, and services, while fostering an appreciation for their unique cultural makeup. In order to determine which groups to target and what programs and services should be offered, community studies were conducted, branch managers were surveyed regarding their neighborhoods, and contacts were made with police precinct community relations officers and the borough president's office. …" @default.
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