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- W3157227430 abstract "We tested an emotional labor (EL) model, in the form of surface acting and deep acting, as a mediator in the relationship between emotional intelligence (EI) and burnout as experienced by public school principals. A questionnaire survey of public-school principals in a Pennsylvania County was used to collect data. Data was analyzed using structural equation modeling (SEM). Surface acting was determined to be a partial mediator between EI and burnout. Results indicate a significant negative relationship between EI and surface acting, a significant positive relationship between surface acting and burnout, and a significant negative relationship between EI and burnout. The positive association found between surface acting and burnout emphasizes the importance of consonance of values held by the individual and the organization." @default.
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- W3157227430 date "2021-05-05" @default.
- W3157227430 modified "2023-09-26" @default.
- W3157227430 title "Emotional Labor, Emotional Intelligence, and Burnout among School Principals: Testing a Mediational Model" @default.
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- W3157227430 doi "https://doi.org/10.1080/15700763.2021.1904511" @default.
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