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- W3158413485 abstract "This article first introduces the relevant theories of Internet finance and customer relationship management, and expounds the impact of Internet finance on the customer relationship management of commercial banks. Then this article analyzes the problems in the customer relationship management process of commercial banks under the background of Internet finance. Finally, the article points out that under the impact of Internet finance, commercial banks must continue to absorb innovation, and at the same time learn from Internet finance thinking, and then form a customer-centric customer service concept." @default.
- W3158413485 created "2021-05-10" @default.
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- W3158413485 date "2021-03-01" @default.
- W3158413485 modified "2023-09-27" @default.
- W3158413485 title "Research on Commercial Bank Customer Management Management under the Background of Internet Finance" @default.
- W3158413485 doi "https://doi.org/10.1109/ecit52743.2021.00017" @default.
- W3158413485 hasPublicationYear "2021" @default.
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