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- W3158530264 abstract "Health coaching can be an effective intervention to support self-management of chronic conditions like diabetes, but there are not enough coaching practitioners to reach the growing population in need of support. Conversational technology, like chatbots, presents an opportunity to extend health coaching support to broader and more diverse populations. However, some have suggested that the human element is essential to health coaching and cannot be replicated with technology. In this research, we examine automated health coaching using a theory-grounded, wizard-of-oz chatbot, in comparison with text-based virtual coaching from human practitioners who start with the same protocol as the chatbot but have the freedom to embellish and adjust as needed. We found that even a scripted chatbot can create a coach-like experience for participants. While human coaches displayed advantages expressing empathy and using probing questions to tailor their support, they also encountered tremendous barriers and frustrations adapting to text-based virtual coaching. The chatbot coach had advantages in being persistent, as well as more consistently giving choices and options to foster client autonomy. We discuss implications for the design of virtual health coaching interventions." @default.
- W3158530264 created "2021-05-10" @default.
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- W3158530264 date "2021-04-13" @default.
- W3158530264 modified "2023-10-08" @default.
- W3158530264 title "Automated vs. Human Health Coaching" @default.
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- W3158530264 doi "https://doi.org/10.1145/3449173" @default.
- W3158530264 hasPubMedId "https://pubmed.ncbi.nlm.nih.gov/36304916" @default.
- W3158530264 hasPublicationYear "2021" @default.
- W3158530264 type Work @default.