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- W3158654744 abstract "Abstract This research uncovers the impact of a multi-faceted crisis on consumers? immediate shopping behaviors, short-term financial spending, and long-term shopping and spending responses. This longitudinal study adopts a future studies approach to expose consumers? current experiences, expectations of the future, and realized future experiences to understand a pandemic?s impact on consumers? collective shopping and spending behaviors. Data were collected at the beginning of the COVID-19 pandemic, during its peak, and as restrictions were being lifted. Findings reveal that consumers adapt their shopping and spending behavior through a crisis in response to constantly shifting environmental stimuli. Consumers moved from fear to frugality and then followed one of two paths ? maintaining new crisis-induced behaviors or, more often, returning to prior familiar consumption behaviors. Retailers and service providers must understand these responses to be able to serve both groups during and after a crisis." @default.
- W3158654744 created "2021-05-10" @default.
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- W3158654744 date "2021-05-04" @default.
- W3158654744 modified "2023-09-23" @default.
- W3158654744 title "Crisis‐induced behavior: From fear and frugality to the familiar" @default.
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- W3158654744 doi "https://doi.org/10.1111/ijcs.12698" @default.
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