Matches in SemOpenAlex for { <https://semopenalex.org/work/W3159476985> ?p ?o ?g. }
Showing items 1 to 75 of
75
with 100 items per page.
- W3159476985 abstract "Tourism Improvement is impacting the Hotel Industry to compete in winning the customers loyalty. One of the strategies that can be implemented is by improving service quality, especially in the F&B department, since this department is prone to service failure. This article is written as a reflection of service quality at F& B department of Swiss Bell in Kupang, based on the internship experience during October – December 2020. During this Internship period, there are several tasks that has been given, which consists of Delivering Service (as Waiter and Room Service Attendant), Handling Billing, and Tending the Bar. Through observation while implementing these tasks, it has been found that lack of product knowledge and lack of interpersonal skill are the main problems that hamper service quality and would further affecting customer loyalty. Using thorough critical thinking analysis based on service quality theoretical framework, it shows that through employee’s training, (specifically On-The-Job Training, and Simulation), the service quality in Food & Beverage Department can be improved." @default.
- W3159476985 created "2021-05-10" @default.
- W3159476985 creator A5015176630 @default.
- W3159476985 date "2021-02-01" @default.
- W3159476985 modified "2023-09-27" @default.
- W3159476985 title "Service quality improvement through employee's training at food & beverage service in Swiss-Belinn Kristal Kupang" @default.
- W3159476985 hasPublicationYear "2021" @default.
- W3159476985 type Work @default.
- W3159476985 sameAs 3159476985 @default.
- W3159476985 citedByCount "0" @default.
- W3159476985 crossrefType "dissertation" @default.
- W3159476985 hasAuthorship W3159476985A5015176630 @default.
- W3159476985 hasConcept C111472728 @default.
- W3159476985 hasConcept C112698675 @default.
- W3159476985 hasConcept C127413603 @default.
- W3159476985 hasConcept C138885662 @default.
- W3159476985 hasConcept C140781008 @default.
- W3159476985 hasConcept C144133560 @default.
- W3159476985 hasConcept C146897074 @default.
- W3159476985 hasConcept C162853370 @default.
- W3159476985 hasConcept C21547014 @default.
- W3159476985 hasConcept C2524010 @default.
- W3159476985 hasConcept C2776967331 @default.
- W3159476985 hasConcept C2779530757 @default.
- W3159476985 hasConcept C2780378061 @default.
- W3159476985 hasConcept C33923547 @default.
- W3159476985 hasConcept C509550671 @default.
- W3159476985 hasConcept C540751848 @default.
- W3159476985 hasConcept C71924100 @default.
- W3159476985 hasConcept C90673727 @default.
- W3159476985 hasConceptScore W3159476985C111472728 @default.
- W3159476985 hasConceptScore W3159476985C112698675 @default.
- W3159476985 hasConceptScore W3159476985C127413603 @default.
- W3159476985 hasConceptScore W3159476985C138885662 @default.
- W3159476985 hasConceptScore W3159476985C140781008 @default.
- W3159476985 hasConceptScore W3159476985C144133560 @default.
- W3159476985 hasConceptScore W3159476985C146897074 @default.
- W3159476985 hasConceptScore W3159476985C162853370 @default.
- W3159476985 hasConceptScore W3159476985C21547014 @default.
- W3159476985 hasConceptScore W3159476985C2524010 @default.
- W3159476985 hasConceptScore W3159476985C2776967331 @default.
- W3159476985 hasConceptScore W3159476985C2779530757 @default.
- W3159476985 hasConceptScore W3159476985C2780378061 @default.
- W3159476985 hasConceptScore W3159476985C33923547 @default.
- W3159476985 hasConceptScore W3159476985C509550671 @default.
- W3159476985 hasConceptScore W3159476985C540751848 @default.
- W3159476985 hasConceptScore W3159476985C71924100 @default.
- W3159476985 hasConceptScore W3159476985C90673727 @default.
- W3159476985 hasLocation W31594769851 @default.
- W3159476985 hasOpenAccess W3159476985 @default.
- W3159476985 hasPrimaryLocation W31594769851 @default.
- W3159476985 hasRelatedWork W1979461890 @default.
- W3159476985 hasRelatedWork W1989464104 @default.
- W3159476985 hasRelatedWork W2066950697 @default.
- W3159476985 hasRelatedWork W2092301981 @default.
- W3159476985 hasRelatedWork W2398703056 @default.
- W3159476985 hasRelatedWork W2884726465 @default.
- W3159476985 hasRelatedWork W2989745532 @default.
- W3159476985 hasRelatedWork W3003522750 @default.
- W3159476985 hasRelatedWork W30053016 @default.
- W3159476985 hasRelatedWork W3081424170 @default.
- W3159476985 hasRelatedWork W3124612470 @default.
- W3159476985 hasRelatedWork W3125091367 @default.
- W3159476985 hasRelatedWork W3132989993 @default.
- W3159476985 hasRelatedWork W756287794 @default.
- W3159476985 hasRelatedWork W80910488 @default.
- W3159476985 hasRelatedWork W2294149778 @default.
- W3159476985 hasRelatedWork W2542580890 @default.
- W3159476985 hasRelatedWork W3122217428 @default.
- W3159476985 hasRelatedWork W3122439840 @default.
- W3159476985 hasRelatedWork W3124629255 @default.
- W3159476985 isParatext "false" @default.
- W3159476985 isRetracted "false" @default.
- W3159476985 magId "3159476985" @default.
- W3159476985 workType "dissertation" @default.