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- W3164011054 abstract "Bu ampirik calismanin amaci Malezya hizmet sektoru alaninda donusturucu ve etkilesimci liderlik stilleri ile yuz yuze irtabatli calisanlarin algilanan etiksel iklim, cok yonlu is yapabilirlik ve hatalari duzeltme performanslari arasinda bir iliski olup olmadigini arastirmaktir. Orneklem olarak on buro otel calisanlarindan toplam 249 adet anket toplanmistir. Calismanin hipotezleri PLS-SEM yol analizleri yontemi kullanilarak test edilmistir. Yol analizlerine gore, etkilesimci liderlik tipinin calisanlarin algilanan etiksel iklim ve hatalari duzeltme performanslari uzerinde daha cok anlamli pozitif bir etki yaptigi bulunmustur. Calisma hipotezine uyumsuz olarak donusturucu liderlik tipinin hatalari duzeltme performansi uzerinde bir etkisi olmadigi bulunmustur. Teorik olarak bu calisma daha once calisilmamis etki ve iliskileri arastirmasi hasebiyle servis yonetimi literaturune ek bir katki sunmaktadir" @default.
- W3164011054 created "2021-06-07" @default.
- W3164011054 creator A5017810038 @default.
- W3164011054 date "2016-12-01" @default.
- W3164011054 modified "2023-09-23" @default.
- W3164011054 title "The Role of Leadership Style on Frontline Employees’ Perceived Ethical Climate, Polychronicity and Service Recovery Performance: An Evaluation from Customer Service Development Perspective" @default.
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