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• W3164106291 abstract "During the ongoing COVID-19 crisis, subreddits on Reddit, such as r/Coronavirus saw a rapid growth in user’s requests for help (support seekers- SSs) including individuals with varying professions and experiences with diverse perspectives on care (support providers - SPs). Currently, knowledgeable human moderators match an SS with a user with relevant experience, i.e, an SP on these subreddits. This unscalable process defers timely care. We present a medical knowledge-infused approach to efficient matching of SS and SPs validated by experts for the users affected by anxiety and depression, in the context of with COVID-19. After matching, each SP to an SS labeled as either supportive, informative, or similar (sharing experiences) using the principles of natural language inference. Evaluation by 21 domain experts indicates the efficacy of incorporated knowledge and shows the efficacy the matching system." @default.
• W3164106291 created "2021-06-07" @default.
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• W3164106291 date "2021-08-01" @default.
• W3164106291 modified "2023-09-26" @default.
• W3164106291 title "“Who can help me?”: Knowledge Infused Matching of Support Seekers and Support Providers during COVID-19 on Reddit" @default.
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• W3164106291 doi "https://doi.org/10.1109/ichi52183.2021.00049" @default.
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