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- W3168057049 endingPage "6342" @default.
- W3168057049 startingPage "6342" @default.
- W3168057049 abstract "Digitalisation, servitisation, and sustainability are keywords for the current and future development of the manufacturing industry. However, their interaction in the context of an organisation and its supply chain is unclear. This study examines how digital product–service innovation (PSI) or digital servitisation affects sustainability, considering the triple bottom line perspective, as well as identifies the underlying causes. Moreover, this study analyses the role played by supply-chain strategic collaboration, both internal and external to the company, in digital PSI and sustainability. Using a multiple-case study methodology and B2B market perspective, four companies belonging to the capital goods industry were analysed. Our findings indicate that digitalisation is leveraging both basic and advanced services in their impact on economic and environmental sustainability dimensions, while the results are limited in social sustainability. In addition, supply-chain integration is relevant for digital PSI. Internal integration is required for both basic and advanced services, while external integration is especially important in advanced services. We conclude by emphasising that companies should acquire digital capabilities to develop defensive and offensive business strategies that ultimately affect sustainability." @default.
- W3168057049 created "2021-06-22" @default.
- W3168057049 creator A5025615376 @default.
- W3168057049 creator A5057562843 @default.
- W3168057049 creator A5076774261 @default.
- W3168057049 date "2021-06-03" @default.
- W3168057049 modified "2023-09-26" @default.
- W3168057049 title "Digital Product–Service Innovation and Sustainability: A Multiple-Case Study in the Capital Goods Industry" @default.
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