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- W3170976133 abstract "In recent years, the Philippines has emerged as the business process outsourcing (BPO)—or call center—capital of the world (Bajaj, 2011), surpassing India at one one-tenth the latter's population. In order to facilitate its position as the world's offshoring/outsourcing employment center, great infrastructure requirements have been needed to support the seemingly effortless flow of data and information in and out of the archipelago. Such accommodations have included significant geospatial and geopolitical reconfigurations, particularly since the 1990s. Public-private partnerships (PPP) between agencies of the Filipino government, such as PEZA (the Philippine Economic Zone Authority), along with private development firms and their access to huge amounts of capital, have transformed contemporary greater Manila into a series of special economic zones (colloquially known as ecozones”) and IT parks: privatized islands of skyscrapers and fiber, luxury shopping districts and global headquarters of transnational firms, within a megalopolis in which brownouts are still a common occurrence. Building off the critical infrastructure turn in digital media studies (Hogan, 2015; Parks & Starosielski, 2015; Starosielski, 2015), this paper ties the presenter's previous work on data laborers in North America to their counterparts in Manila, all of whom work in commercial content moderation (CCM): the adjudicating user-generated online content. CCM workers do so against increasingly hostile data metrics, inhospitable workplace climates, and potential ruptures allowing for modes of resistance. This paper makes the key connection between the Philippines as global labor center and the infrastructure—physical, technological, political, sociocultural and historical—that exists to support it. The cases of Eastwood City, the Philippines' first designated IT Park ecozone, owned and developed by Megaworld Corporation, and the Bonifacio Global City, or BGC, an erstwhile military base, will be explored, all contextualized by discussion of the Philippines' colonial past and its post-colonial contemporary realities (Padios, 2012; Tadiar, 2004)." @default.
- W3170976133 created "2021-06-22" @default.
- W3170976133 creator A5051782312 @default.
- W3170976133 date "2017-01-01" @default.
- W3170976133 modified "2023-09-23" @default.
- W3170976133 title "Digital city, human labour: commercial content moderation, infrastructure and the humans that power them" @default.
- W3170976133 doi "https://doi.org/10.22215/datapower.v2017i0.76" @default.
- W3170976133 hasPublicationYear "2017" @default.
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