Matches in SemOpenAlex for { <https://semopenalex.org/work/W3172821135> ?p ?o ?g. }
Showing items 1 to 79 of
79
with 100 items per page.
- W3172821135 abstract "Purpose: Arbitration—a binding private third-party adjudication—has been the primary legal way for resolution of consumer disputes. Consumers, however, rarely use arbitration to resolve their disputes while evidence suggests that their disputes remain unresolved. Contrary to the current prevailing emphasis on who’s winning in arbitration, our study establishes that consumers believe that the court is more just than arbitration, regardless of the outcome. Our study further establishes that consumers’ perceived poor legitimacy and lack of familiarity, not cost calculation, are what drive their justice perception.Methodology: In three experimental studies, participants were presented with scenarios in which they were to envision themselves amidst a consumer dispute. The scenarios were followed by survey questions that examined individuals’ perceptions of justice. Three mediating variables of legitimacy, cost and familiarity were also examined.Findings: The results suggest that consumers hold a high perception of justice for court as opposed to arbitration. Even though a favorable outcome increases consumers’ perception of justice, the results suggest that consumers find courts to be fairer regardless of the outcome. Familiarity and legitimacy mediate this relationship, not cost.Originality: Current research does not provide an adequate explanation for consumers’ underutilization of arbitration nor does it focus on correct factors. Studies in psychology and law primarily focus on ex post feelings of individuals after dispute resolution, ex post favorable outcomes, and ex ante cost-benefit analysis. The present study for the first time analyzes ex ante consumer perception of justice." @default.
- W3172821135 created "2021-06-22" @default.
- W3172821135 creator A5060397825 @default.
- W3172821135 creator A5068573098 @default.
- W3172821135 date "2021-05-27" @default.
- W3172821135 modified "2023-09-23" @default.
- W3172821135 title "Justice in Arbitration: The Consumer Perspective" @default.
- W3172821135 hasPublicationYear "2021" @default.
- W3172821135 type Work @default.
- W3172821135 sameAs 3172821135 @default.
- W3172821135 citedByCount "0" @default.
- W3172821135 crossrefType "posted-content" @default.
- W3172821135 hasAuthorship W3172821135A5060397825 @default.
- W3172821135 hasAuthorship W3172821135A5068573098 @default.
- W3172821135 hasConcept C122251271 @default.
- W3172821135 hasConcept C131676636 @default.
- W3172821135 hasConcept C139621336 @default.
- W3172821135 hasConcept C139719470 @default.
- W3172821135 hasConcept C139997747 @default.
- W3172821135 hasConcept C144133560 @default.
- W3172821135 hasConcept C15744967 @default.
- W3172821135 hasConcept C160151201 @default.
- W3172821135 hasConcept C162324750 @default.
- W3172821135 hasConcept C169760540 @default.
- W3172821135 hasConcept C17744445 @default.
- W3172821135 hasConcept C179420905 @default.
- W3172821135 hasConcept C199539241 @default.
- W3172821135 hasConcept C204434341 @default.
- W3172821135 hasConcept C26760741 @default.
- W3172821135 hasConcept C2779149496 @default.
- W3172821135 hasConcept C46295352 @default.
- W3172821135 hasConcept C77805123 @default.
- W3172821135 hasConcept C94625758 @default.
- W3172821135 hasConceptScore W3172821135C122251271 @default.
- W3172821135 hasConceptScore W3172821135C131676636 @default.
- W3172821135 hasConceptScore W3172821135C139621336 @default.
- W3172821135 hasConceptScore W3172821135C139719470 @default.
- W3172821135 hasConceptScore W3172821135C139997747 @default.
- W3172821135 hasConceptScore W3172821135C144133560 @default.
- W3172821135 hasConceptScore W3172821135C15744967 @default.
- W3172821135 hasConceptScore W3172821135C160151201 @default.
- W3172821135 hasConceptScore W3172821135C162324750 @default.
- W3172821135 hasConceptScore W3172821135C169760540 @default.
- W3172821135 hasConceptScore W3172821135C17744445 @default.
- W3172821135 hasConceptScore W3172821135C179420905 @default.
- W3172821135 hasConceptScore W3172821135C199539241 @default.
- W3172821135 hasConceptScore W3172821135C204434341 @default.
- W3172821135 hasConceptScore W3172821135C26760741 @default.
- W3172821135 hasConceptScore W3172821135C2779149496 @default.
- W3172821135 hasConceptScore W3172821135C46295352 @default.
- W3172821135 hasConceptScore W3172821135C77805123 @default.
- W3172821135 hasConceptScore W3172821135C94625758 @default.
- W3172821135 hasLocation W31728211351 @default.
- W3172821135 hasOpenAccess W3172821135 @default.
- W3172821135 hasPrimaryLocation W31728211351 @default.
- W3172821135 hasRelatedWork W184466877 @default.
- W3172821135 hasRelatedWork W1995246117 @default.
- W3172821135 hasRelatedWork W1998566985 @default.
- W3172821135 hasRelatedWork W2009170040 @default.
- W3172821135 hasRelatedWork W2050714991 @default.
- W3172821135 hasRelatedWork W2104713588 @default.
- W3172821135 hasRelatedWork W2220195226 @default.
- W3172821135 hasRelatedWork W2266864336 @default.
- W3172821135 hasRelatedWork W2331211957 @default.
- W3172821135 hasRelatedWork W2340389725 @default.
- W3172821135 hasRelatedWork W2511977162 @default.
- W3172821135 hasRelatedWork W2610508998 @default.
- W3172821135 hasRelatedWork W2796961810 @default.
- W3172821135 hasRelatedWork W2960205167 @default.
- W3172821135 hasRelatedWork W2993042476 @default.
- W3172821135 hasRelatedWork W3023233247 @default.
- W3172821135 hasRelatedWork W3122347223 @default.
- W3172821135 hasRelatedWork W3122924564 @default.
- W3172821135 hasRelatedWork W3160121816 @default.
- W3172821135 hasRelatedWork W50114680 @default.
- W3172821135 isParatext "false" @default.
- W3172821135 isRetracted "false" @default.
- W3172821135 magId "3172821135" @default.
- W3172821135 workType "article" @default.