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- W3173998846 abstract "The goal of the paper is to investigate how sustainable hospitality companies accomplish the transformative potential of their business for improving the individual and collective well-being in the tourism and hospitality industry. Hence, we took into consideration the case of the Albergo Diffuso (AD), an innovative Italian model of hospitality. We adopted a case study approach based on 17 semi-structured interviews with key informants and a netnographic study analysing 1302 comments of previous guests - 286 in English and 1016 in Italian - on the popular booking website Tripadvisor. From the data analysis, five recurring themes emerged: Sustainability Concerns, Reciprocal Exchange, Mutual Network, Cultural Views, and Authentic Experience. These represent the Transformative Factors that impact on the individual and collective well-being from a hedonic and eudaimonic perspective in hospitality organisations." @default.
- W3173998846 created "2021-07-05" @default.
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- W3173998846 date "2021-12-01" @default.
- W3173998846 modified "2023-10-01" @default.
- W3173998846 title "Transformative Service Research in Hospitality" @default.
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- W3173998846 doi "https://doi.org/10.1016/j.tourman.2021.104366" @default.
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