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- W3175845497 abstract "New frontiers facing the Hospitality and Tourism Services are dynamic and complex because of the involvement of customers and multiple other stakeholders. Moreover, the rapid developments caused by the Fourth Industrial Revolution (4IR), which includes the emergence of new technologies, the increased use of information and communication technology (ICT), social media, robotics, artificial intelligence (AI) continues to challenge the capabilities in the African continent. This chapter presents supply chain dynamics that exists in the hospitality and tourism sector whilst identifying the opportunities in the African continent. The chapter focuses on the most important driver of the hospitality and tourism business which is to provide excellent service delivery that would lead to repeat business. Theoretical concepts such as tourism systems elucidates the interdependence of tourism offerings whilst the tourism circulation system epitomises the pull and push factors that motivates tourists to visit the destination." @default.
- W3175845497 created "2021-07-05" @default.
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- W3175845497 date "2021-01-01" @default.
- W3175845497 modified "2023-09-23" @default.
- W3175845497 title "Sustainable Supply Chain Management Practices in the Hospitality and Tourism Sector in Africa" @default.
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- W3175845497 doi "https://doi.org/10.1007/978-3-030-70171-0_8" @default.
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