Matches in SemOpenAlex for { <https://semopenalex.org/work/W3175938961> ?p ?o ?g. }
- W3175938961 abstract "Customer relationship management (CRM) is a popular field of research at the intersection of a number of disciplines such as marketing, business management, information technologies and computer sciences, closely followed by scholars, company executives, and consultant firms. The current global competitive environment leads firms to develop and strengthen their relations with their customers, their most valuable assets. Long-term, mutually beneficial relations that businesses build with their customers provide an important competitive advantage against competitors. An effective and efficient customer relationship management would turn into customer satisfaction and loyalty, lower costs, and higher shareholder value for the firms. The aim of this study is to identify the dominant perspective and its sub-concepts used on scholars’ conceptualization of CRM employed in customer relationship management literature. With this purpose, a literature review was conducted for the period of 2000- 2010. The results of the study show that customer relationship management was mostly conceptualized as a strategy by the scholars." @default.
- W3175938961 created "2021-07-05" @default.
- W3175938961 creator A5073151569 @default.
- W3175938961 date "2012-12-01" @default.
- W3175938961 modified "2023-09-24" @default.
- W3175938961 title "Identifying the Dominant Perspective on Customer Relationship Management in the Last Decade 2000 – 2010" @default.
- W3175938961 cites W134256436 @default.
- W3175938961 cites W1541696305 @default.
- W3175938961 cites W1550387702 @default.
- W3175938961 cites W1553223579 @default.
- W3175938961 cites W1587849609 @default.
- W3175938961 cites W1612366852 @default.
- W3175938961 cites W1793832813 @default.
- W3175938961 cites W1972692596 @default.
- W3175938961 cites W1975710656 @default.
- W3175938961 cites W1980126189 @default.
- W3175938961 cites W1985603506 @default.
- W3175938961 cites W1987376215 @default.
- W3175938961 cites W1989964684 @default.
- W3175938961 cites W1993037461 @default.
- W3175938961 cites W1996127416 @default.
- W3175938961 cites W2001407885 @default.
- W3175938961 cites W2006887122 @default.
- W3175938961 cites W2008918941 @default.
- W3175938961 cites W2010123231 @default.
- W3175938961 cites W2019661831 @default.
- W3175938961 cites W2027617211 @default.
- W3175938961 cites W2034618188 @default.
- W3175938961 cites W2036194940 @default.
- W3175938961 cites W2040966669 @default.
- W3175938961 cites W2045290959 @default.
- W3175938961 cites W2045721947 @default.
- W3175938961 cites W2055413543 @default.
- W3175938961 cites W2056564500 @default.
- W3175938961 cites W2070036758 @default.
- W3175938961 cites W2071766273 @default.
- W3175938961 cites W2076111670 @default.
- W3175938961 cites W2093955162 @default.
- W3175938961 cites W2097552874 @default.
- W3175938961 cites W2099043863 @default.
- W3175938961 cites W2099582074 @default.
- W3175938961 cites W2110538486 @default.
- W3175938961 cites W2110751729 @default.
- W3175938961 cites W2112803487 @default.
- W3175938961 cites W2124601265 @default.
- W3175938961 cites W2127396574 @default.
- W3175938961 cites W2129621939 @default.
- W3175938961 cites W2134499042 @default.
- W3175938961 cites W2137247419 @default.
- W3175938961 cites W2137307581 @default.
- W3175938961 cites W2153841490 @default.
- W3175938961 cites W2154007212 @default.
- W3175938961 cites W2154712820 @default.
- W3175938961 cites W2160393657 @default.
- W3175938961 cites W2165385958 @default.
- W3175938961 cites W2165496301 @default.
- W3175938961 cites W2166521480 @default.
- W3175938961 cites W2170229869 @default.
- W3175938961 cites W2171622150 @default.
- W3175938961 cites W3123403634 @default.
- W3175938961 cites W3123457883 @default.
- W3175938961 cites W3124027359 @default.
- W3175938961 cites W3125651789 @default.
- W3175938961 cites W3164725121 @default.
- W3175938961 cites W562950468 @default.
- W3175938961 cites W91447311 @default.
- W3175938961 cites W1574683020 @default.
- W3175938961 cites W1602955439 @default.
- W3175938961 hasPublicationYear "2012" @default.
- W3175938961 type Work @default.
- W3175938961 sameAs 3175938961 @default.
- W3175938961 citedByCount "3" @default.
- W3175938961 countsByYear W31759389612014 @default.
- W3175938961 countsByYear W31759389612016 @default.
- W3175938961 countsByYear W31759389612019 @default.
- W3175938961 crossrefType "journal-article" @default.
- W3175938961 hasAuthorship W3175938961A5073151569 @default.
- W3175938961 hasConcept C12713177 @default.
- W3175938961 hasConcept C144133560 @default.
- W3175938961 hasConcept C154945302 @default.
- W3175938961 hasConcept C162853370 @default.
- W3175938961 hasConcept C195094911 @default.
- W3175938961 hasConcept C41008148 @default.
- W3175938961 hasConcept C56739046 @default.
- W3175938961 hasConcept C98825075 @default.
- W3175938961 hasConceptScore W3175938961C12713177 @default.
- W3175938961 hasConceptScore W3175938961C144133560 @default.
- W3175938961 hasConceptScore W3175938961C154945302 @default.
- W3175938961 hasConceptScore W3175938961C162853370 @default.
- W3175938961 hasConceptScore W3175938961C195094911 @default.
- W3175938961 hasConceptScore W3175938961C41008148 @default.
- W3175938961 hasConceptScore W3175938961C56739046 @default.
- W3175938961 hasConceptScore W3175938961C98825075 @default.
- W3175938961 hasLocation W31759389611 @default.
- W3175938961 hasOpenAccess W3175938961 @default.
- W3175938961 hasPrimaryLocation W31759389611 @default.
- W3175938961 hasRelatedWork W1990827768 @default.
- W3175938961 hasRelatedWork W2026331882 @default.
- W3175938961 hasRelatedWork W2037683899 @default.
- W3175938961 hasRelatedWork W2228211708 @default.