Matches in SemOpenAlex for { <https://semopenalex.org/work/W3176146353> ?p ?o ?g. }
Showing items 1 to 85 of
85
with 100 items per page.
- W3176146353 abstract "Chatbots are widely employed in various scenarios. However, given the high costs of chatbot development and chatbots’ tremendous social influence, chatbot failures may inevitably lead to a huge economic loss. Previous chatbot evaluation frameworks rely heavily on human evaluation, lending little support for automatic early-stage chatbot examination prior to deployment. To reduce the risk of potential loss, we propose a computational approach to extracting features and training models that make a priori prediction about chatbots’ popularity, which indicates chatbot general performance. The features we extract cover chatbot Intent, Conversation Flow, and Response Design. We studied 1050 customer service chatbots on one of the most popular chatbot service platforms. Our model achieves 77.36% prediction accuracy among very popular and very unpopular chatbots, making the first step towards computational feedback before chatbot deployment. Our evaluation results also reveal the key design features associated with chatbot popularity and offer guidance on chatbot design." @default.
- W3176146353 created "2021-07-05" @default.
- W3176146353 creator A5009453538 @default.
- W3176146353 creator A5015093173 @default.
- W3176146353 creator A5053418697 @default.
- W3176146353 creator A5065701116 @default.
- W3176146353 date "2021-06-28" @default.
- W3176146353 modified "2023-09-26" @default.
- W3176146353 title "Chatbot or Chat-Blocker: Predicting Chatbot Popularity before Deployment" @default.
- W3176146353 cites W1496253462 @default.
- W3176146353 cites W1507711477 @default.
- W3176146353 cites W2069138748 @default.
- W3176146353 cites W2101807845 @default.
- W3176146353 cites W2117334662 @default.
- W3176146353 cites W2273847690 @default.
- W3176146353 cites W2316931181 @default.
- W3176146353 cites W2538827509 @default.
- W3176146353 cites W2611049140 @default.
- W3176146353 cites W2611472057 @default.
- W3176146353 cites W2611556044 @default.
- W3176146353 cites W2787787644 @default.
- W3176146353 cites W2809774949 @default.
- W3176146353 cites W2889579642 @default.
- W3176146353 cites W2924196385 @default.
- W3176146353 cites W2940530202 @default.
- W3176146353 cites W2940884072 @default.
- W3176146353 cites W2941541859 @default.
- W3176146353 cites W2942367614 @default.
- W3176146353 cites W2964309167 @default.
- W3176146353 cites W2998563994 @default.
- W3176146353 cites W4236521339 @default.
- W3176146353 doi "https://doi.org/10.1145/3461778.3462147" @default.
- W3176146353 hasPublicationYear "2021" @default.
- W3176146353 type Work @default.
- W3176146353 sameAs 3176146353 @default.
- W3176146353 citedByCount "3" @default.
- W3176146353 countsByYear W31761463532023 @default.
- W3176146353 crossrefType "proceedings-article" @default.
- W3176146353 hasAuthorship W3176146353A5009453538 @default.
- W3176146353 hasAuthorship W3176146353A5015093173 @default.
- W3176146353 hasAuthorship W3176146353A5053418697 @default.
- W3176146353 hasAuthorship W3176146353A5065701116 @default.
- W3176146353 hasConcept C105339364 @default.
- W3176146353 hasConcept C115903868 @default.
- W3176146353 hasConcept C136764020 @default.
- W3176146353 hasConcept C144133560 @default.
- W3176146353 hasConcept C15744967 @default.
- W3176146353 hasConcept C162853370 @default.
- W3176146353 hasConcept C2777200299 @default.
- W3176146353 hasConcept C2779041454 @default.
- W3176146353 hasConcept C2780378061 @default.
- W3176146353 hasConcept C2780586970 @default.
- W3176146353 hasConcept C41008148 @default.
- W3176146353 hasConcept C46312422 @default.
- W3176146353 hasConcept C77805123 @default.
- W3176146353 hasConceptScore W3176146353C105339364 @default.
- W3176146353 hasConceptScore W3176146353C115903868 @default.
- W3176146353 hasConceptScore W3176146353C136764020 @default.
- W3176146353 hasConceptScore W3176146353C144133560 @default.
- W3176146353 hasConceptScore W3176146353C15744967 @default.
- W3176146353 hasConceptScore W3176146353C162853370 @default.
- W3176146353 hasConceptScore W3176146353C2777200299 @default.
- W3176146353 hasConceptScore W3176146353C2779041454 @default.
- W3176146353 hasConceptScore W3176146353C2780378061 @default.
- W3176146353 hasConceptScore W3176146353C2780586970 @default.
- W3176146353 hasConceptScore W3176146353C41008148 @default.
- W3176146353 hasConceptScore W3176146353C46312422 @default.
- W3176146353 hasConceptScore W3176146353C77805123 @default.
- W3176146353 hasLocation W31761463531 @default.
- W3176146353 hasOpenAccess W3176146353 @default.
- W3176146353 hasPrimaryLocation W31761463531 @default.
- W3176146353 hasRelatedWork W2077201361 @default.
- W3176146353 hasRelatedWork W2133515697 @default.
- W3176146353 hasRelatedWork W2748952813 @default.
- W3176146353 hasRelatedWork W2785805847 @default.
- W3176146353 hasRelatedWork W2967630810 @default.
- W3176146353 hasRelatedWork W2977610131 @default.
- W3176146353 hasRelatedWork W3033819367 @default.
- W3176146353 hasRelatedWork W3175938739 @default.
- W3176146353 hasRelatedWork W4380363475 @default.
- W3176146353 hasRelatedWork W4384918632 @default.
- W3176146353 isParatext "false" @default.
- W3176146353 isRetracted "false" @default.
- W3176146353 magId "3176146353" @default.
- W3176146353 workType "article" @default.