Matches in SemOpenAlex for { <https://semopenalex.org/work/W3178141259> ?p ?o ?g. }
- W3178141259 endingPage "102957" @default.
- W3178141259 startingPage "102957" @default.
- W3178141259 abstract "Improving passengers’ satisfaction is crucial for airline industry and requires in-depth understandings regarding the complex effects of various factors. This study investigates the importance, complex nonlinear effects and interaction effects of various factors (including passenger characteristics and service attributes) on airline travel satisfaction in data-driven manners leveraging machine-learning (ML) approaches. The results show that ML algorithms such as Random Forest have superiority in modeling airline travel satisfaction as compared to conventional logistic regressions. The quantitative importance of various factors is estimated and compared to reveal key determinants of passengers’ satisfaction using permutation-based importance and accumulated local effect analysis. More importantly, results suggest that the main effects of service attributes present piecewise nonlinear patterns. There are piecewise interaction effects between passenger characteristics and service attributes and among service attributes on airline travel satisfaction. Practical implications on efficient and cost-effective measures of promoting satisfaction are derived and discussed based on the findings." @default.
- W3178141259 created "2021-07-19" @default.
- W3178141259 creator A5040302830 @default.
- W3178141259 creator A5041748565 @default.
- W3178141259 creator A5045957624 @default.
- W3178141259 date "2021-08-01" @default.
- W3178141259 modified "2023-10-16" @default.
- W3178141259 title "Examining nonlinear and interaction effects of multiple determinants on airline travel satisfaction" @default.
- W3178141259 cites W1531992849 @default.
- W3178141259 cites W1990829289 @default.
- W3178141259 cites W1991652182 @default.
- W3178141259 cites W1996409842 @default.
- W3178141259 cites W2014705747 @default.
- W3178141259 cites W2030623877 @default.
- W3178141259 cites W2043013449 @default.
- W3178141259 cites W2098368939 @default.
- W3178141259 cites W2124261860 @default.
- W3178141259 cites W2157611411 @default.
- W3178141259 cites W2158698691 @default.
- W3178141259 cites W2201602738 @default.
- W3178141259 cites W2301541953 @default.
- W3178141259 cites W2481330723 @default.
- W3178141259 cites W2492635061 @default.
- W3178141259 cites W2587802550 @default.
- W3178141259 cites W2588475747 @default.
- W3178141259 cites W2626094353 @default.
- W3178141259 cites W2626498001 @default.
- W3178141259 cites W2763076135 @default.
- W3178141259 cites W2802949462 @default.
- W3178141259 cites W2891503716 @default.
- W3178141259 cites W2898696411 @default.
- W3178141259 cites W2911964244 @default.
- W3178141259 cites W2914599097 @default.
- W3178141259 cites W2939399411 @default.
- W3178141259 cites W2949274865 @default.
- W3178141259 cites W2975634949 @default.
- W3178141259 cites W2999335296 @default.
- W3178141259 cites W2999776581 @default.
- W3178141259 cites W3001693283 @default.
- W3178141259 cites W3006958671 @default.
- W3178141259 cites W3007323561 @default.
- W3178141259 cites W3024570293 @default.
- W3178141259 cites W3034703225 @default.
- W3178141259 cites W3035517615 @default.
- W3178141259 cites W3039720829 @default.
- W3178141259 cites W3093055868 @default.
- W3178141259 cites W3132265167 @default.
- W3178141259 cites W3137735578 @default.
- W3178141259 cites W4239510810 @default.
- W3178141259 doi "https://doi.org/10.1016/j.trd.2021.102957" @default.
- W3178141259 hasPublicationYear "2021" @default.
- W3178141259 type Work @default.
- W3178141259 sameAs 3178141259 @default.
- W3178141259 citedByCount "16" @default.
- W3178141259 countsByYear W31781412592022 @default.
- W3178141259 countsByYear W31781412592023 @default.
- W3178141259 crossrefType "journal-article" @default.
- W3178141259 hasAuthorship W3178141259A5040302830 @default.
- W3178141259 hasAuthorship W3178141259A5041748565 @default.
- W3178141259 hasAuthorship W3178141259A5045957624 @default.
- W3178141259 hasConcept C134306372 @default.
- W3178141259 hasConcept C140781008 @default.
- W3178141259 hasConcept C144133560 @default.
- W3178141259 hasConcept C154945302 @default.
- W3178141259 hasConcept C162853370 @default.
- W3178141259 hasConcept C164660894 @default.
- W3178141259 hasConcept C169258074 @default.
- W3178141259 hasConcept C26517878 @default.
- W3178141259 hasConcept C2780378061 @default.
- W3178141259 hasConcept C33923547 @default.
- W3178141259 hasConcept C38652104 @default.
- W3178141259 hasConcept C41008148 @default.
- W3178141259 hasConceptScore W3178141259C134306372 @default.
- W3178141259 hasConceptScore W3178141259C140781008 @default.
- W3178141259 hasConceptScore W3178141259C144133560 @default.
- W3178141259 hasConceptScore W3178141259C154945302 @default.
- W3178141259 hasConceptScore W3178141259C162853370 @default.
- W3178141259 hasConceptScore W3178141259C164660894 @default.
- W3178141259 hasConceptScore W3178141259C169258074 @default.
- W3178141259 hasConceptScore W3178141259C26517878 @default.
- W3178141259 hasConceptScore W3178141259C2780378061 @default.
- W3178141259 hasConceptScore W3178141259C33923547 @default.
- W3178141259 hasConceptScore W3178141259C38652104 @default.
- W3178141259 hasConceptScore W3178141259C41008148 @default.
- W3178141259 hasLocation W31781412591 @default.
- W3178141259 hasOpenAccess W3178141259 @default.
- W3178141259 hasPrimaryLocation W31781412591 @default.
- W3178141259 hasRelatedWork W2028393662 @default.
- W3178141259 hasRelatedWork W2048711090 @default.
- W3178141259 hasRelatedWork W2060841110 @default.
- W3178141259 hasRelatedWork W2094607796 @default.
- W3178141259 hasRelatedWork W2166419569 @default.
- W3178141259 hasRelatedWork W2588880263 @default.
- W3178141259 hasRelatedWork W2592460008 @default.
- W3178141259 hasRelatedWork W2784375690 @default.
- W3178141259 hasRelatedWork W3209975098 @default.
- W3178141259 hasRelatedWork W4210623718 @default.
- W3178141259 hasVolume "97" @default.