Matches in SemOpenAlex for { <https://semopenalex.org/work/W3178996937> ?p ?o ?g. }
Showing items 1 to 89 of
89
with 100 items per page.
- W3178996937 abstract "The present study aims to examine the speech act of complaining performed by consumers of a particular organisation by investigating the pragmatics strategies employed by the consumers in complaining. The behaviours of Malaysian non-native English speakers when making online complaints directed to an organisation is expected to have different approaches and preferences compared to complaints produced by native speakers of English. A case study approach was used in this qualitative study to investigate the preference of Malaysian non-native speakers of English language when making online complaints with respect to the components of the speech act set of complaining by analysing 50 online complaints, posted by 50 customers via www.complaintsboard.com. The results indicated that the component of complaining is found to be the most frequent in online complaints. Besides, it was also found that the complaints made by non-native speakers did not appear in isolation but accompanied by other components of speech act like criticism, justification, request for explanation, warning and threat and sarcasm. In addition, Malaysian non-native English speakers employed complaint strategy that lies under the third level of severity of complaint which means they produced the complaint by expressing it explicitly." @default.
- W3178996937 created "2021-07-19" @default.
- W3178996937 creator A5025294071 @default.
- W3178996937 creator A5063312910 @default.
- W3178996937 creator A5079281158 @default.
- W3178996937 date "2017-08-01" @default.
- W3178996937 modified "2023-09-27" @default.
- W3178996937 title "A study of the speech act of complaining / Nurfarahin Ahmad, Nalini Arumugam and Kaarthiyaini Supramaniam" @default.
- W3178996937 hasPublicationYear "2017" @default.
- W3178996937 type Work @default.
- W3178996937 sameAs 3178996937 @default.
- W3178996937 citedByCount "0" @default.
- W3178996937 crossrefType "journal-article" @default.
- W3178996937 hasAuthorship W3178996937A5025294071 @default.
- W3178996937 hasAuthorship W3178996937A5063312910 @default.
- W3178996937 hasAuthorship W3178996937A5079281158 @default.
- W3178996937 hasConcept C112698675 @default.
- W3178996937 hasConcept C11693617 @default.
- W3178996937 hasConcept C138885662 @default.
- W3178996937 hasConcept C144133560 @default.
- W3178996937 hasConcept C15744967 @default.
- W3178996937 hasConcept C162324750 @default.
- W3178996937 hasConcept C175444787 @default.
- W3178996937 hasConcept C177264268 @default.
- W3178996937 hasConcept C17744445 @default.
- W3178996937 hasConcept C199360897 @default.
- W3178996937 hasConcept C199539241 @default.
- W3178996937 hasConcept C2775941552 @default.
- W3178996937 hasConcept C2776207355 @default.
- W3178996937 hasConcept C2779975665 @default.
- W3178996937 hasConcept C2780838233 @default.
- W3178996937 hasConcept C2781249084 @default.
- W3178996937 hasConcept C2984865316 @default.
- W3178996937 hasConcept C41008148 @default.
- W3178996937 hasConcept C41895202 @default.
- W3178996937 hasConcept C61123122 @default.
- W3178996937 hasConcept C77805123 @default.
- W3178996937 hasConcept C86803240 @default.
- W3178996937 hasConcept C89423630 @default.
- W3178996937 hasConceptScore W3178996937C112698675 @default.
- W3178996937 hasConceptScore W3178996937C11693617 @default.
- W3178996937 hasConceptScore W3178996937C138885662 @default.
- W3178996937 hasConceptScore W3178996937C144133560 @default.
- W3178996937 hasConceptScore W3178996937C15744967 @default.
- W3178996937 hasConceptScore W3178996937C162324750 @default.
- W3178996937 hasConceptScore W3178996937C175444787 @default.
- W3178996937 hasConceptScore W3178996937C177264268 @default.
- W3178996937 hasConceptScore W3178996937C17744445 @default.
- W3178996937 hasConceptScore W3178996937C199360897 @default.
- W3178996937 hasConceptScore W3178996937C199539241 @default.
- W3178996937 hasConceptScore W3178996937C2775941552 @default.
- W3178996937 hasConceptScore W3178996937C2776207355 @default.
- W3178996937 hasConceptScore W3178996937C2779975665 @default.
- W3178996937 hasConceptScore W3178996937C2780838233 @default.
- W3178996937 hasConceptScore W3178996937C2781249084 @default.
- W3178996937 hasConceptScore W3178996937C2984865316 @default.
- W3178996937 hasConceptScore W3178996937C41008148 @default.
- W3178996937 hasConceptScore W3178996937C41895202 @default.
- W3178996937 hasConceptScore W3178996937C61123122 @default.
- W3178996937 hasConceptScore W3178996937C77805123 @default.
- W3178996937 hasConceptScore W3178996937C86803240 @default.
- W3178996937 hasConceptScore W3178996937C89423630 @default.
- W3178996937 hasLocation W31789969371 @default.
- W3178996937 hasOpenAccess W3178996937 @default.
- W3178996937 hasPrimaryLocation W31789969371 @default.
- W3178996937 hasRelatedWork W2021160491 @default.
- W3178996937 hasRelatedWork W2098902241 @default.
- W3178996937 hasRelatedWork W2161213186 @default.
- W3178996937 hasRelatedWork W2264980344 @default.
- W3178996937 hasRelatedWork W2274976341 @default.
- W3178996937 hasRelatedWork W2342256833 @default.
- W3178996937 hasRelatedWork W2400761783 @default.
- W3178996937 hasRelatedWork W2556126626 @default.
- W3178996937 hasRelatedWork W2615966907 @default.
- W3178996937 hasRelatedWork W2766664585 @default.
- W3178996937 hasRelatedWork W277022876 @default.
- W3178996937 hasRelatedWork W2805651053 @default.
- W3178996937 hasRelatedWork W2913815491 @default.
- W3178996937 hasRelatedWork W2945162003 @default.
- W3178996937 hasRelatedWork W2966802160 @default.
- W3178996937 hasRelatedWork W3018412790 @default.
- W3178996937 hasRelatedWork W3086281351 @default.
- W3178996937 hasRelatedWork W3138242012 @default.
- W3178996937 hasRelatedWork W3176340994 @default.
- W3178996937 hasRelatedWork W2994297907 @default.
- W3178996937 isParatext "false" @default.
- W3178996937 isRetracted "false" @default.
- W3178996937 magId "3178996937" @default.
- W3178996937 workType "article" @default.