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- W3179677725 abstract "We consider an M/M/1 high-contact service queue with unknown service rates. Two types of customers, informed and uninformed, making strategic balking decisions, queue at the facility. We find that informed customers follow a threshold strategy and uninformed customers follow a non-threshold strategy in equilibrium. We suggest that the firm should incentivize the fast server such that the quality of service is not compromised." @default.
- W3179677725 created "2021-07-19" @default.
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- W3179677725 date "2021-09-01" @default.
- W3179677725 modified "2023-09-25" @default.
- W3179677725 title "To incentivize the fast server or not? Firm's dilemma when queue signals service rate in high-contact services" @default.
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- W3179677725 doi "https://doi.org/10.1016/j.orl.2021.06.018" @default.
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