Matches in SemOpenAlex for { <https://semopenalex.org/work/W3183062801> ?p ?o ?g. }
- W3183062801 endingPage "7533" @default.
- W3183062801 startingPage "7533" @default.
- W3183062801 abstract "Order increases, supply chain disruptions, changing customer behavior, store closures, and more that have been caused by the coronavirus epidemic (COVID-19) will undoubtedly affect the online commerce forms of business. The coronavirus pandemic has a significant impact on digitalization and customer experience and well-being in mobile commerce. Since the beginning of the coronavirus pandemic, online sales and the number of online shoppers using wireless internet-enabled devices have increased tremendously. The article develops, an experimental study that captures COVID-19 and digital commerce’s impact in terms of customers’ experience and well-being during the pandemic period. The study explores the synergy between technology evolution and the effects of the COVID-19 pandemic on customers’ behavior based on survey data collection and the technology acceptance model (TAM). The results reveal that, for millennials, digital commerce seems to be the typical way of shopping and paying in the pandemic period since the oldest generations adopted in a smaller proportion the use of mobile devices for shopping and payments. Besides, retailers are confronted with great challenges raised by millennials’ expectations. The result confirms four of the six hypotheses based on the technology acceptance model (TAM). As a result, it shows that the easiness of use, trust, mobility, and customer involvement influences the behavioral intention of the customer to use mobile commerce, and that usefulness and customization does not influence the behavioral intention." @default.
- W3183062801 created "2021-07-19" @default.
- W3183062801 creator A5005079514 @default.
- W3183062801 creator A5044603891 @default.
- W3183062801 creator A5046178272 @default.
- W3183062801 creator A5086625649 @default.
- W3183062801 creator A5088668404 @default.
- W3183062801 date "2021-07-15" @default.
- W3183062801 modified "2023-10-18" @default.
- W3183062801 title "Impact of Digitalization on Customers’ Well-Being in the Pandemic Period: Challenges and Opportunities for the Retail Industry" @default.
- W3183062801 cites W1591013228 @default.
- W3183062801 cites W1791587663 @default.
- W3183062801 cites W1965236027 @default.
- W3183062801 cites W1972843660 @default.
- W3183062801 cites W1975053178 @default.
- W3183062801 cites W1980569376 @default.
- W3183062801 cites W1983024403 @default.
- W3183062801 cites W1983629797 @default.
- W3183062801 cites W1984827951 @default.
- W3183062801 cites W1985870920 @default.
- W3183062801 cites W1986234982 @default.
- W3183062801 cites W1991118228 @default.
- W3183062801 cites W1991200563 @default.
- W3183062801 cites W1993615976 @default.
- W3183062801 cites W1996656905 @default.
- W3183062801 cites W2001506206 @default.
- W3183062801 cites W2005215882 @default.
- W3183062801 cites W2005566619 @default.
- W3183062801 cites W2005787529 @default.
- W3183062801 cites W2015220538 @default.
- W3183062801 cites W2018407935 @default.
- W3183062801 cites W2026242874 @default.
- W3183062801 cites W2027982762 @default.
- W3183062801 cites W2033175437 @default.
- W3183062801 cites W2057469025 @default.
- W3183062801 cites W2059172850 @default.
- W3183062801 cites W2092511216 @default.
- W3183062801 cites W2100058029 @default.
- W3183062801 cites W2110078189 @default.
- W3183062801 cites W2114873620 @default.
- W3183062801 cites W2119469410 @default.
- W3183062801 cites W2125315743 @default.
- W3183062801 cites W2137092921 @default.
- W3183062801 cites W2142175015 @default.
- W3183062801 cites W2152226178 @default.
- W3183062801 cites W2159464725 @default.
- W3183062801 cites W2162410900 @default.
- W3183062801 cites W2318436876 @default.
- W3183062801 cites W2345677498 @default.
- W3183062801 cites W2438449495 @default.
- W3183062801 cites W2474655659 @default.
- W3183062801 cites W2480305526 @default.
- W3183062801 cites W2482679439 @default.
- W3183062801 cites W2516079741 @default.
- W3183062801 cites W2551380182 @default.
- W3183062801 cites W2552969746 @default.
- W3183062801 cites W2561131998 @default.
- W3183062801 cites W2565841536 @default.
- W3183062801 cites W2566307659 @default.
- W3183062801 cites W2580118294 @default.
- W3183062801 cites W2594641613 @default.
- W3183062801 cites W2605351532 @default.
- W3183062801 cites W2608126592 @default.
- W3183062801 cites W2613200401 @default.
- W3183062801 cites W2625623122 @default.
- W3183062801 cites W2730666087 @default.
- W3183062801 cites W2734722324 @default.
- W3183062801 cites W2796505778 @default.
- W3183062801 cites W2799797289 @default.
- W3183062801 cites W2810869501 @default.
- W3183062801 cites W2821271719 @default.
- W3183062801 cites W2898814990 @default.
- W3183062801 cites W2900412505 @default.
- W3183062801 cites W2904802077 @default.
- W3183062801 cites W2906835836 @default.
- W3183062801 cites W2912680786 @default.
- W3183062801 cites W2916247835 @default.
- W3183062801 cites W2937647666 @default.
- W3183062801 cites W2939596660 @default.
- W3183062801 cites W2954522790 @default.
- W3183062801 cites W2954523908 @default.
- W3183062801 cites W2967753439 @default.
- W3183062801 cites W2975232500 @default.
- W3183062801 cites W2979639440 @default.
- W3183062801 cites W2980775210 @default.
- W3183062801 cites W2988358351 @default.
- W3183062801 cites W2990366881 @default.
- W3183062801 cites W2998293848 @default.
- W3183062801 cites W3000008723 @default.
- W3183062801 cites W3007236301 @default.
- W3183062801 cites W3008752613 @default.
- W3183062801 cites W3009280277 @default.
- W3183062801 cites W3009693549 @default.
- W3183062801 cites W3015196302 @default.
- W3183062801 cites W3033876973 @default.
- W3183062801 cites W3034688961 @default.
- W3183062801 cites W3041013132 @default.
- W3183062801 cites W3043188314 @default.