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- W3184013916 abstract "The Background of the research based on the reality that happens in AIA Financial ltd.co. Jakarta in line with the observation. This research aims to gain the valid and reliable knowledge in order to know the in fluence of customer service to customer loyalty.The data used in this study are primary data. The primary data obtained from the questionnaires to the costomer AIA Financial ltd.co. Jakarta. This research was conducted at AIA Financial ltd.co. Jakarta for four months. This study aims to determine the effect of customer service on customer loyalty.This Study used a descriptive quantitative method. In addition, the population in this study is the costumer AIA Financial ltd.co. Jakarta. Which numbers 100 People.Sampling technique using saturated sampel or cwnsus that is using all the population to be sampled. Form the results of the questionnaire to the costumer AIA Financial ltd.co. Jakarta then the interpretation of the figures obtained is 2.76 which means less agreed with the statement of the information given by the customer service less good at customer service variable (variable X). And the customer loyalty variable (variable Y) obtained figures interpretation of 3.18, which means and one still works fine.So it can be concluded that customer service has the positive and signification fluence toward customer loyalty in AIA Financial ltd.co. Jakarta." @default.
- W3184013916 created "2021-08-02" @default.
- W3184013916 creator A5059993296 @default.
- W3184013916 date "2014-06-08" @default.
- W3184013916 modified "2023-09-23" @default.
- W3184013916 title "EFFECT OF CUSTOMER SERVICE ON CUSTOMER LOYALTY IN PT. AIA FINANCIAL JAKARTA" @default.
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