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- W3184245655 abstract "Crises test the resilience of public service organizations. Healthcare providers must respond and innovate within tight constraints to address challenges. Presenting COVID-19 as a knowable unknown (black swan event), we adopt information processing theory to investigate how healthcare providers and their suppliers address information asymmetry to support decision-making. Building on primary and secondary datasets, we demonstrate managers were innovating internal structural responses. For black swan events, in-house ‘intelligent clients’ are intrinsic not only in managing information uncertainty associated with early stages of the crisis, but also in addressing information equivocality and joint decision-making with other organizations associated with implementing solutions." @default.
- W3184245655 created "2021-08-02" @default.
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- W3184245655 date "2021-08-06" @default.
- W3184245655 modified "2023-10-14" @default.
- W3184245655 title "Responding to information asymmetry in crisis situations: innovation in the time of the COVID-19 pandemic" @default.
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- W3184245655 doi "https://doi.org/10.1080/14719037.2021.1960737" @default.
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