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- W3184525770 abstract "Foreword. Preface. Acknowledgments. PART ONE: BPO Overview. CHAPTER 1: What Is So Revolutionary about BPO? CHAPTER 2: Who Is Using BPO and How? PART TWO: To BPO or Not to BPO? CHAPTER 3: Identify and Select the BPO Opportunity. CHAPTER 4: Identify and Manage the Costs of BPO. PART THREE: BPO Vendor Selection. CHAPTER 5: Identify and Select a BPO Vendor. CHAPTER 6: BPO Contracts. PART FOUR: Executing an Outsourcing Project. CHAPTER 7: Managing the BPO Transition. CHAPTER 8: Managing the Buyer--Vendor Relationship. CHAPTER 9: Infrastructure Considerations and Challenges. CHAPTER 10: Business Risks and Mitigation Strategies. PART FIVE: The Future of BPO. CHAPTER 11: Future Potential for BPO. Endnotes. Index." @default.
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- W3184525770 title "Business process outsourcing : the competitive advantage" @default.
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