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- W3186149750 abstract "E-banking is growing more and more as banks shift their processes and services from traditional means to leverage emerging technologies and to seize maximum possible opportunities of the digital economy. However, to benefit from the services provided and sustain profits and success over time, organizations should maintain a strong relationship with their customers and ensure their loyalty by providing services with high levels of quality to satisfy or even exceed their needs. In this paper, we studied the business units within a bank and other stakeholders that are involved in shaping the E-banking quality and illustrated these functions in a conceptual framework to represent how they relate to the service quality. This representation shows that everyone is responsible for achieving the desired quality level, and success sustainability is achieved by collaborating the efforts between all stakeholders inside and outside the organization." @default.
- W3186149750 created "2021-08-02" @default.
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- W3186149750 date "2021-07-14" @default.
- W3186149750 modified "2023-09-27" @default.
- W3186149750 title "A Conceptual Framework for Representing Business Functions and Their Role in the Quality of E-Banking Services" @default.
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- W3186149750 doi "https://doi.org/10.1109/icit52682.2021.9491726" @default.
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